All ideas

Request Make pinned messages more prominent and visible in conversations, such as displaying them at the top for quick access.

Problem The "Report Phishing" button only reports to Front's team, not to the organization's internal security team. Organizations with their own phishing response process cannot redirect or disable this functionality. Request Allow admins to disa...

Problem Users struggle to quickly understand what conversations are about from preview text alone, especially when reviewing conversations across the app. Request Display conversation summaries alongside previews in inbox view, search results, con...

Request Connect 8x8 VOIP provider with Front.

Problem The similar conversations feature often returns inaccurate or irrelevant results. Request Allow users to remove incorrect similar conversation results and use that feedback to improve matching accuracy.

Request Add checkbox functionality in the commenting area to create and track tasks or to-do items within conversations.

Problem Round-robin assignment only works with individual teammates or static groups, not with shifts. Teams with rotating roles and overlapping schedules can't route inbound conversations based on who's currently on shift. Request Support shift-b...

Request Set new calendar events to automatically default to 'Free' availability status instead of 'Busy'.

Problem Front app is not compatible with Apple Vision Pro (visionOS), preventing users from using visionOS exclusively and forcing them to run Front in a virtual Mac window. Request Enable visionOS compatibility for the Front iPad app.

Problem While sequences can send templated emails to many recipients, there's no equivalent bulk SMS feature for notifying multiple clients simultaneously. Request Support sending the same SMS to multiple recipients in separate conversations, simi...