All ideas

Problem Front app is not compatible with Apple Vision Pro (visionOS), preventing users from using visionOS exclusively and forcing them to run Front in a virtual Mac window. Request Enable visionOS compatibility for the Front iPad app.

Problem In the Live Dashboard, ticketing inboxes do not show separate counts for snoozed versus non-snoozed waiting conversations, unlike non-ticketing inboxes. Request Show separate counts for snoozed and non-snoozed waiting conversations in all ...

Problem When a Zoom meeting is created in Front's calendar, it syncs to Zoom, but canceling it in Front doesn't sync back, leaving orphaned meetings in the Zoom app. Request Synchronize meeting cancellations and removals from Front back to Zoom.

Problem Form-generated emails often have incorrect sender addresses (the form system's address rather than the actual contact). This breaks conversation grouping and reply routing. While forms can customize the reply-to field, changing the From ad...

Problem Rule timers don't reset when new matching events occur, making it impossible to trigger actions based on elapsed time since the last event. Request Option to reset timer when a new matching event happens (e.g., send CSAT survey 5 days afte...

Problem The similar conversations feature often returns inaccurate or irrelevant results. Request Allow users to remove incorrect similar conversation results and use that feedback to improve matching accuracy.

Problem There's no way to automatically assign Front Academy courses when new users are onboarded. Request Support programmatically assigning Front Academy courses and learning paths to users, for example during user provisioning.

Problem Chat and text conversations aren't automatically routed based on agent availability, potentially causing longer response times on the busiest support channels. Request Add routing rules to automatically prioritize and assign conversations ...

Problem All graphs in a custom report share the same filters, preventing side-by-side comparison of different inboxes or criteria. Request Allow different filters to be applied to individual graphs within a custom report.

Problem Knowledge Base article links don't generate previews when shared on social media (Twitter/X, LinkedIn, Slack, Discord). Request Add Open Graph and Twitter Card meta tags to Knowledge Base article pages for proper link previews.