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More customizable desktop app

"I wish we could customize the desktop app view more than the two options currently available (default and compact)"
12 months ago in Desktop 0 Backlog

Live Chat, partner/custom channels: Ability to reply to message

It would be nice to have the ability to reply to a specific message so that your recipient knows exactly which message you are referring too (like Front comments for instance). This would be helpful for non-email channels like Front Chat, social m...
over 1 year ago in Channel API / Live Chat / Other channels 0 Backlog

Change order of team workspaces

Ability for users to reorder Team workspaces in their sidebar
almost 4 years ago in P1 navigation - left pane 1 Backlog

Duration-type dynamic variables & custom fields

Introduce duration fields in rules to power time-sensitive workflows. For example: Add a "SLA target" custom field on the account to support a customer-specific SLA targets Have a "contract renewal date" custom field and use dynamic variable to fi...
almost 3 years ago in Smart rules 0 Backlog

Ability to generate contact lists dynamically based on custom fields

Instead of having static contact lists, they should be dynamically updated based on contact lists. This will ensure that the right people are getting emailed every time without having to remember to manually update organizational changes. For exam...
12 months ago in Contacts / Custom fields 0 Backlog

Attach from Front – ability to attach any email or document from anywhere in Front directly in the composer

When composing an email, attaching from anywhere in Front would be useful so that users can query across emails and attachments. Customers are often referencing things in other conversations.
12 months ago in Compose - write efficiently with quality 0 Backlog

Undo/redo buttons in the composer

No description provided
over 2 years ago in Composer 0 Backlog

Sync Front contacts back to CRM

Store contacts created in Front, back to the provider tool like M365, Google Workspace, etc.
almost 2 years ago in Contacts / Developer Platform 1 Backlog

Add Citrix Podio as an add-on/extension for Front

Gmail offers this. Podio is our project management app - it would be great to add tasks directly from Front, citing the email.
12 months ago in New integration requests 0 Backlog

Improve the Imported Conversations Experience for Rules

While Front rules engine isn't currently set up to solve for imported conversations, this is something that comes up a lot with customers. This impacts rules in various ways. This idea is to look into how we can improve this experience for custome...
over 1 year ago in Workflows 0 Backlog