All ideas

When customers are not using our website on full-screen mode, the current chat box will expand & take up their entire page. Previously, the chat box would only show up in a smaller screen on the bottom right corner. We'd like this small chat b...

A way to quickly view all waiting and open statuses for tickets!

Right now we are unbale to update custom fields in the mobile app. It would be great to be able to do this, especially for teams that work around the clock and on the go.

In some cases, teammates should never reply to or compose message from a particular shared channel. To ensure this happens, the admin can set the channel settings such that it cannot be used for outbound messages.

Custom fields that are created for some module (e.g. contacts, leads) are not visible in Front either for edit or update. It would be great to be able to show these fields based on the plugin settings in Front.

The abiliity to update fields in the Shopify integration without the need to swtich to the Shopify interface.

I apologise if this idea has been suggested before, but I'm sure many people also get spam emails or have been signed up to a mailing list without knowing it. The idea is to have a front scan an email for an "unsubscribe from mailing list" link in...

We speak to our members through multiple channels and currently only able to put Signatures on the bottom of emails. We sign off our messages really simple "Arran - Tech Support" however it's crucial that we do that so our members know who they're...

Ability to highlight part of a draft and leave a comment for the specific part. My team utilizes the shared email features in Front and they are great, but we regularly collaborate on draft emails to a customer. One feature that we regularly use w...

My team needs to be notified once a specific tag is used by our customer support team. For example, if we receive 6 "website_issues" tag in one day, this is a critical function for our business and we would like to be notified expeditiously. Can y...