All ideas

We've had a lot of feedback from the team on OOOs and Vacation Responders. In Outlook, if someone is OOO, you'll see a preview of their OOO message so you can easily copy in their coverage contact instead of waiting for the Vacation Responder to k...

Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.

Timers in rules at the moment do not reboot when a new event happens. It makes sense most of the time but it's not ideal for some use cases. For instance, you want to send CSAT surveys 5 days after the last email, any new email should reboot the t...

As a developer building a private Application Webhook for my team, it would be helpful to see a log of payloads Front sent to my webhook via a Front dashboard, and the responses returned by my app. Even just exposing these for the past hour or so ...

Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments

Our workflow is that we: Press "Compose" The default email address is an email from a shared inbox. It’s configured here: Preferences / Personal / Preferences / Default channel We add participants Then the draft is in the shared inbox and we see t...

It would be cool if we could react to emails with emojis such as how we can react to comments.

External ID can be set when you create an account but afterwards there is no way to update it, this would be incredibly helpful if we could update the external id.

We're migrating from helpcenter.io and I love the migration and import features but since helpcenter.io is not supported it's going to make it a much more manual process.

Ability to snooze a conversation from macros.