All ideas

In some cases, teammates should never reply to or compose message from a particular shared channel. To ensure this happens, the admin can set the channel settings such that it cannot be used for outbound messages.

As a developer building a private Application Webhook for my team, it would be helpful to see a log of payloads Front sent to my webhook via a Front dashboard, and the responses returned by my app. Even just exposing these for the past hour or so ...

Customer would like to: 1) increase the number of options from 8 to something higher. Currently they need 10 but want the chance to expand further in the future 2) Increase the character limit from 35 for these options. The customer has a number o...

Ability to highlight part of a draft and leave a comment for the specific part. My team utilizes the shared email features in Front and they are great, but we regularly collaborate on draft emails to a customer. One feature that we regularly use w...

Direct integration with the WFM tool Assembled

Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments

External ID can be set when you create an account but afterwards there is no way to update it, this would be incredibly helpful if we could update the external id.

We're migrating from helpcenter.io and I love the migration and import features but since helpcenter.io is not supported it's going to make it a much more manual process.

Today's Options: The "newest" sorting allows users to always get the latest email on top, but outbound emails (my replies) are excluded from being considered "new". My replies do appear on top on the "newest unreplied" sorting, but then I don't ge...