All ideas

Problem The Front Chat SDK only allows passing custom contact fields, not conversation-specific fields. This forces conversation-level data to be stored at the contact level, incorrectly updating contact records across multiple conversations. Requ...

Problem Front syncs Salesforce Contacts and Accounts, but Salesforce Leads—which contain similar customer information and fields—are not synced, limiting lead visibility in conversations. Request Add support for syncing Salesforce Leads into Front...

Problem Proactive messaging with Front Chat is only available on the web, limiting customer engagement for mobile users. Request Enable proactive messages on mobile apps, with the ability to target users based on logged-in identity and contact inf...

Problem Teams cannot update their Twilio Account SID or Auth Token within the Twilio SMS channel settings in Front. They must contact Support to make credential changes, which introduces delays. Request Allow admins to update Twilio SMS channel cr...

Problem Webhook payloads are currently authenticated via HMAC signature, but some customers' security teams prefer OAuth Client Credentials authentication. Request Add OAuth Client Credentials as an authentication option for webhook payloads.

Request Add a rule action to unsubscribe users from a conversation. For example, unsubscribe the teammate who assigned the conversation when it's reassigned to someone else.

Problem Chatbot flows don't detect visitor browser language, forcing all visitors to see the same language regardless of their language preference. Request Automatically detect visitor browser language and adjust chatbot conversation flow accordin...

New activity notifications (messages, discussions, reassignments) distract from focused work and interrupt concentration. To overcome this problem, a "focus" status option should be created to temporarily hide new activity for a defined period whi...

Problem Incoming DialPad calls are not prominently announced when the Front app window is minimized, causing users to miss calls. Request Display a large, noticeable pop-up alert for incoming DialPad calls even when the app is minimized.