All ideas

Our workflow is that we: Press "Compose" The default email address is an email from a shared inbox. It’s configured here: Preferences / Personal / Preferences / Default channel We add participants Then the draft is in the shared inbox and we see t...

Have an option that allows print to be used without tags listed

Integrated telephony voice surveys for CSAT.

It would be cool if we could react to emails with emojis such as how we can react to comments.

When printing a mail 'printed by {username}' is added before the content. Could this be made optional (like the print attachments)?

Integrate chatbot with API so we can automate lookups to external databases. Ex) Automate lookups like appointment time, enter a zip code to find store locations, etc.

We would love to have the option to add GIFs to our Knowledge Base articles. An option similar to the already existing one in the Discussions chat field would be an amazing addition.

Examples: Restrict access to certain teammate groups only Allow access to company-level analytics even if not company admin

In Front's contact manager, having the ability to customize which fields show up on top, and even have the ability to hide certain fields.