All ideas

Need support for PEC (certified Italian) email – i.e. instead of seeing the email directly, it is attached along with the xml certificate. This should be a quick fix for you guys on backend to add native support for this.

Bump settings only apply in shared inboxes. I think this should be available for personal inboxes especially on outbound replies.

With the new redesign, particularly for SMS and WhatsApp channels, the internal comments vs actual messages are visually very similar and difficult to distinguish. This is particularly true for our SMS and WhatsApp channels.

Currently the Chat SDK allows you to verify chat visitor identity using email only. This would allow you to verify chat visitor identity using other fields like phone number or user ID.

This would help our team set up our customers with their preferred email & phone number for certain communication. This would still allow us to still have additional emails and phone numbers available for our team to better help our customers....

I'd like AI compose to mostly focus on the last email in the thread when composing a response, instead of pulling information from the entire thread.

I'm building an integration with an external SMS provider, which supports group conversations. Right now, Front's Receive custom messages and Sync inbound message API endpoints do not allow me to receive a message from a sender which was addressed...

Ability to restrict end-users from adding individual channels

There's no Knowledge Base SDK, and some customers want to have the ability to have a kb article search in their own application too; index their content in their own app, including Front Knowledge Base articles. In order to do this, there needs to...

I'm often CC on mails, and I bet my partners go crazy when a conversation keeps going when I'm out of office or on vacation and they get a vacation responder after each e-mail from me. I believe it is a standard nowadays to have a function to only...