All ideas

Problem Currently, Analytics provides pre-built tables with fixed metrics, columns, and layout. Users cannot customize table structure to focus on metrics most relevant to their needs. Request Enable creating custom tables in Analytics by selectin...

Problem When a teammate cannot access their password recovery email (e.g., through Outlook or Gmail), there is no way for admins to help them regain access to Front. Request Allow company admins to reset a teammate's password and share temporary c...

Problem Forms can only be shared or collaborated on after submission, requiring an extra step to add collaborators after the form is already submitted. Request Allow form submitters to add collaborator email addresses before submission so they can...

Problem The mobile app doesn't support creating linked conversations, a feature available in the web app that is standard practice for this customer's team. Request Add the ability to create linked conversations in the mobile app so users have fea...

Problem Contact creation dates are not accessible through the Front API or UI, making it difficult for customers who sync contact data between Front and other systems like HubSpot. Request Display contact creation date in the UI and expose it thro...

Problem Message templates are full templates, but sometimes you only need to insert a short phrase or piece of information (like a meeting link) into an ad-hoc response without using an entire template. Request Add a "snippets" feature to save sho...

Problem CSAT survey links are visible to all participants in WhatsApp conversations, including teammates who might fill out the survey for themselves. Request Hide CSAT survey links in WhatsApp conversations.

Problem Call recordings and transcripts from the Dialpad integration are visible to all inbox members regardless of recording visibility restrictions set in Dialpad itself. Request Enforce Dialpad's recording access permissions in Front so only au...

Problem Each Aircall call creates a separate conversation instead of threading calls from the same number together, preventing agents from viewing previous calls with the customer or understanding the conversation history. Request Support call thr...

Problem All sent emails are labeled "Me" in the sender line, making it difficult to find and distinguish between emails sent by different teammates. Request Display the sender's actual name instead of "Me" in the sender line.