All ideas

Problem There is no way to hide or remove unwanted Facebook comments from Front conversations. Request Add a "hide comment" button to remove individual Facebook comments from view.

Problem Group membership can only be edited from the teammate groups page, so adding a teammate to multiple groups requires navigating to each group individually. Request Allow admins to view and edit a teammate's group membership directly from th...

Problem Organizations need to prevent team members from sharing or delegating their inboxes to maintain security posture, but Front doesn't provide delegation restrictions. Request Add the ability to restrict or disable inbox delegation permission...

Problem AI answers in chatbots use a single Knowledge Base, but some customers need different KB content depending on customer context or attributes. Request Support selecting different Knowledge Bases for chatbot AI answers based on customer attr...

Problem Currently, Analytics provides pre-built tables with fixed metrics, columns, and layout. Users cannot customize table structure to focus on metrics most relevant to their needs. Request Enable creating custom tables in Analytics by selectin...

Problem Scheduling links have fixed URLs and cannot be customized with visitor or conversation data, limiting personalization. Request Allow dynamic variables (such as contact name, conversation ID, or custom fields) to be included in scheduling l...

Problem CSAT grading scales do not include Net Promoter Score (NPS). Request Support NPS as a grading scale option in CSAT surveys.

Problem Recent Aircall integration changes create separate conversations for each inbound and outbound call, fragmenting call history and transcriptions across multiple tickets. This makes it difficult to pass calls between team members while pres...

Problem The undo send delay applies to all messages, even when immediate delivery is critical (e.g., during a live conversation). Request Option to send immediately and skip the undo send delay when speed is essential.

Problem CSAT survey links are visible to all participants in WhatsApp conversations, including teammates who might fill out the survey for themselves. Request Hide CSAT survey links in WhatsApp conversations.