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Callouts for Help Center Customization

A callout is a great way to bring attention to a particular line of text. My company has a lot of technical info that we'd use the Help Center to provide support and bring that information to our users en masse. Callouts highlight the extra import...
about 1 year ago in Knowledge Base 0 Backlog

Add team roles to Teammate Groups

It would be great to be able to add team roles as a dynamic variable within teammate groups, so they can be referenced in account custom fields for rule-based automations. A use case would be if you had clients that were assigned to a specific tea...
about 1 year ago in Admin Experience 0 Backlog

[Tags] Search for nested tags when searching for a parent tag

Being able to return results from nested tags when searching for a parent tags.
over 1 year ago in Find the result I'm looking for 0 Backlog

Delete option for extra addresses on Contact panel should be in a different location

Currently the primary email for a contact has copy For each additional after it, hovering shows delete where copy is for the primary We should reorient the options in the contact details to each entry is mirrored across all for the layout
about 1 year ago in Contacts Manager 0 Backlog

Move Message to new Conversation via API

Support the ability to move a Message or Messages to a new conversation via the API. Suggested implementation to could be: // This example moves messages msg_10 and msg_11 out of conversation cnv_3 to their own new conversation. PATCH /conversatio...
about 1 year ago in Core API 0 Backlog

Remove tags limit to allow for more than 500 personal tags

No description provided
over 1 year ago in Core Product Experience 0 Backlog

Facebook channel — support for deleting/hiding comments, liking comments, and sending private messages to comment authors

No description provided
over 1 year ago in Developer Platform 0 Backlog

Hide message templates

We have many different team members who do not use all of (or any of) our team inboxes, and do not need to see all of our message template folders mixed in with their personal message templates. It slows people down and is annoying to have to scro...
over 1 year ago in Message templates 1 Backlog

Automatice dynamic object extraction

I would love to know if/when NLP and LLMs will be available for dynamic object extraction. Currently the feature is pretty limited by the user providing an exact match, which isn’t great for a white glove customer experience.
about 1 year ago in AI / AI data extraction / Dynamic objects 0 Backlog

Search for currency

Description: Not able to search for `$300.00` because we consider `$300.00` as `300.00` it's a single term. Searching for `300.00` works. Request: support monetary symbol and number format for currency We are trying to search with 1,282.15Proper f...
over 2 years ago in Matching 0 Backlog