All ideas

Good morning Would it be possible to request a shortcut for Forward as a new Conversation please? We forward a lot of itineraries throughout the day and to make sure the subject line is open when I do this, I have to forward as a new conversation....

the green, orange and red dot should be accessible via the api on the teammate object

Currently the view of email that comes into a conversation defaults to Expand All, and for each conversation users has to go and collapse all, to see each email entry in that conversation. Could there be a feature enabled that allows each user to ...

As of today the conversation created field in the messages export is based on segments rather than conversation ID. It would be nice to be able to filter by conversation ID being created.

When 2 conversations assigned to 2 different people are merged or smart merged to give the option of who to assign it to, instead assigning based who is first alphabetically.

Keeping an external record of workspace configuration requires periodic polling of the API, which is inefficient and not real-time. To support better auditing and configuration backups, Webhooks integration should be expanded to include admin even...

Google Ads conversion events for Chatbot – track users who come to our website from an ad and interact with the chat (and not the other CTAs).