Skip to Main Content
Status Backlog
Categories Voice
Created by Guest
Created on Jan 15, 2026

Merge Aircall calls into single conversation

Problem
Recent Aircall integration changes create separate conversations for each inbound and outbound call, fragmenting call history and transcriptions across multiple tickets. This makes it difficult to pass calls between team members while preserving full context.

Request
Stack all call history and transcriptions for a client in a single conversation to maintain continuity when transferring calls between team members.

  • ADMIN RESPONSE
    May 26, 2026

    Your idea is now live and open for voting.

  • Attach files