All ideas

Problem Internal comments can be added through the Core API but cannot be deleted. Request Add delete capability for internal comments via Core API.

Problem The scroll jumper in conversations navigates to the most recent or most recent unreplied message, not the most recent unread message. Request Change the scroll jumper to target the most recent unread message instead.

Problem Front integrates with Twilio for SMS and WhatsApp, but Vonage is not available as an alternative provider, limiting options for European operations. Request Add Vonage SMS and WhatsApp integration capabilities as an alternative to Twilio.

Request Add an option to AI tagging rules to apply only one tag from the configured list, similar to required tagging rules.

Request Expand theme options and customization features similar to Outlook and Google Workspace.

Problem Calendar invites don't support distribution lists, so users must add department members one by one, which is time-consuming. Request Allow distribution lists to be added directly to calendar invites so entire departments or groups can be i...

Problem AI features auto-detect language from conversation content, but sometimes pick the wrong language due to signatures or previous messages in the thread. Request Let each teammate set a preferred language for all AI results (e.g., force all ...

Problem Only one person can be assigned to a conversation, but multiple team members sometimes need shared ownership and responsibility for the same conversation. Request Support assigning multiple teammates to a single conversation so they can co...

Request Ensure Front Chat meets ADA accessibility standards for users with disabilities. This makes the product accessible to a broader audience. Context ADA (Americans with Disabilities Act) compliance is essential for public-facing chat features.

Request Add analytics metrics to track which teammate assigned each conversation.