All ideas

Problem When teammates change a conversation status (e.g., from Open to Waiting), they must manually assign the conversation to themselves if they want ownership. Request Add a rule action that automatically assigns a conversation to the teammate ...

Problem Required tagging rules are not enforced when emails are accessed through the mobile app, particularly when working with archived emails. Request Apply required tagging rules to mobile email workflows to ensure consistent tagging across all...

Problem Front integrates with Twilio for SMS and WhatsApp, but Vonage is not available as an alternative provider, limiting options for European operations. Request Add Vonage SMS and WhatsApp integration capabilities as an alternative to Twilio.

Request Expand theme options and customization features similar to Outlook and Google Workspace.

Problem Calendar invites don't support distribution lists, so users must add department members one by one, which is time-consuming. Request Allow distribution lists to be added directly to calendar invites so entire departments or groups can be i...

Problem Proactive messaging with Front Chat is only available on the web, limiting customer engagement for mobile users. Request Enable proactive messages on mobile apps, with the ability to target users based on logged-in identity and contact inf...

Problem The scroll jumper in conversations navigates to the most recent or most recent unreplied message, not the most recent unread message. Request Change the scroll jumper to target the most recent unread message instead.

Request Add dedicated analytics and reporting for app objects to track their usage and impact.

New activity notifications (messages, discussions, reassignments) distract from focused work and interrupt concentration. To overcome this problem, a "focus" status option should be created to temporarily hide new activity for a defined period whi...

Problem Images embedded in calendar invites don't display in the calendar view, even though they display properly when the invite is viewed in the inbox. Request Display embedded images in calendar invites so all information is visible directly in...