Problem
Users forget to sign out or get pulled away from their desk, but the system doesn't automatically set them to out of office, causing rule-based assignments to continue routing conversations to unavailable teammates and resulting in missed communications.
Request
Automatically set a user to 'out of office' after a configured period of inactivity so rule-based assignment rules stop routing conversations to that user.
Adding a log of how often the user is OOO would be nice too. Gives visibility of habitual offenders.