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Status Backlog
Created by Guest
Created on Mar 25, 2024

Auto-enable out of office for inactive users

Problem
Users forget to sign out or get pulled away from their desk, but the system doesn't automatically set them to out of office, causing rule-based assignments to continue routing conversations to unavailable teammates and resulting in missed communications.

Request
Automatically set a user to 'out of office' after a configured period of inactivity so rule-based assignment rules stop routing conversations to that user.

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  • Guest
    Sep 24, 2024

    Adding a log of how often the user is OOO would be nice too. Gives visibility of habitual offenders.