Assign multiple teammates to a conversation
Problem
Only one person can be assigned to a conversation, but multiple team members sometimes need shared ownership and responsibility for the same conversation.
Request
Support assigning multiple teammates to a single conversation so they can collaboratively manage it with full access to assignment features.
Would make it so much easier if we could assign multiple people to a conversation or teammate group. That way, the first person available can handle it instead of round-robin, which is not very efficient if that person is busy with other things.
Hi Charmaine,
We are planning on making it easier to create linked internal action items/tasks/tickets that are clearly associated with an original conversation that drove the creation of the task - these internal action items could then be uniquely assigned to the right owner. Would this meet your needs?
Thanks,
Jill