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    Customize Send and Send & Archive shortcuts

    ALLOW option to choose CTRL+ENTER to act as REGULAR SEND (instead of CTRL+SHIFT+ENTER) CTRL+SHIFT+ENTER is very annoying, as much as messages being archived. CTRL+ENTER should act as a regular message send.
    8 months ago in Keyboard shortcuts 0 Backlog

    Create API endpoint to add attachment to KB article

    Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments
    almost 2 years ago in Core API / Knowledge Base 0 Backlog

    Display more "oldest conversations" in the Live Dashboard

    No description provided
    over 1 year ago in  0 Backlog

    Advanced analytics permissions

    Examples: Restrict access to certain teammate groups only Allow access to company-level analytics even if not company admin
    about 5 years ago in Increase granularity of admin permissions / Insights - Other 0 Backlog

    Ability to update external ID on an Account

    External ID can be set when you create an account but afterwards there is no way to update it, this would be incredibly helpful if we could update the external id.
    almost 2 years ago in Accounts Manager / Core API 1 Backlog

    [Import] Adding Helpcenter.io as a supported knowledge base for Importing Articles

    We're migrating from helpcenter.io and I love the migration and import features but since helpcenter.io is not supported it's going to make it a much more manual process.
    almost 2 years ago in Knowledge Base 0 Backlog

    Ability to display contact fields in a custom order and show or hide fields

    In Front's contact manager, having the ability to customize which fields show up on top, and even have the ability to hide certain fields.
    about 5 years ago in Accessing / Organizing Data 0 Backlog

    Message templates: Add business hours as a variable field

    Our team currently has a fairly large number of templates which we use for rules and automations (mostly for off-hours requests). Though we don't change business hours often, when we hire in different time-zones and therefore update hours, it woul...
    8 months ago in Message templates 0 Backlog

    Knowledgebase Content Localization

    It would be great to have content localization built into the knowledgebase. Have multiple versions of a page, for example a version for Ireland and a version for the US. The link/url to the page remains the same and the site will show the correct...
    8 months ago in Knowledge Base 0 Backlog

    Shopify - edit fields within the integration

    The abiliity to update fields in the Shopify integration without the need to swtich to the Shopify interface.
    almost 2 years ago in Existing integrations 1 Backlog