All ideas

Problem The GET /tags endpoint doesn't indicate which tags have been archived, and there's no way to archive tags via API. Request Include an archived flag in the GET /tags response and provide an endpoint to archive tags.

Problem Knowledge Base lacks an XML sitemap, limiting search engine indexing and discoverability. Request Auto-generate XML sitemaps for the Knowledge Base, organized by language once multi-language support is available.

Request Connect PipeDrive CRM with Front.

Problem Contact names formatted as "last name, first name" are not parsed correctly by dynamic variables, which treat the first word as the first name and ignore the comma separator. Request Update dynamic variable parsing to correctly recognize a...

We rely heavily on the Intercom <> Front integration to manage customer conversations. Recently, we’ve started using Intercom’s FinAI feature, which provides AI-generated responses to customer queries. However, these AI replies are not visib...

Problem Snooze durations are fixed globally and cannot be customized for different companies or teams. Request They want to define and set custom snooze duration options at the company level, allowing different teams to have snooze times that matc...

Problem Knowledge Base search results don't display the article category, forcing users to open each article individually to determine its category. Request Display article category information in Knowledge Base search result listings.

Problem When reassigning clients between teams, view tag associations must be manually updated, which is error-prone and doesn't scale across many teams. Request Extend the Core API to support creating, managing, and editing views so teams can pro...

Problem Tags must be edited individually. One team had to manually edit 100+ tags one-by-one to apply a single setting change across all tags. Request Add bulk edit functionality to modify tag settings across multiple tags at once.

Problem API rate limits prevent bulk migration of large contact and tag groups. Request Support batch operations for creating and updating Contacts and Tags via the API.