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    To: email address to default to most used in Search

    In the To: section when I start typing "dispatch" I want the first dispatch email that shows up to be dispatch@company.com, it doesn't even show up when I type "disp" I'm required to type "dispatch@co" to get it to appear. .
    over 1 year ago in Contacts / Search 0 Backlog

    SLA based on Topics: adds Topics in Rule Conditions

    No description provided
    8 months ago in AI Topics / Rule conditions / SLA 0 Backlog

    Increase functionality for multiple choice question for Front Chat

    Customer would like to: 1) increase the number of options from 8 to something higher. Currently they need 10 but want the chance to expand further in the future 2) Increase the character limit from 35 for these options. The customer has a number o...
    almost 2 years ago in Chatbots / Front Chat / Live Chat 0 Backlog

    Internal comments for calendar events / meeting notes

    No description provided
    about 5 years ago in Cal Collaboration 0 Backlog

    Create API endpoint to add attachment to KB article

    Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments
    almost 2 years ago in Core API / Knowledge Base 0 Backlog

    Include attachments in message templates

    No description provided
    over 4 years ago in Message templates 0 Backlog

    Ability to update external ID on an Account

    External ID can be set when you create an account but afterwards there is no way to update it, this would be incredibly helpful if we could update the external id.
    almost 2 years ago in Accounts Manager / Core API 1 Backlog

    [Import] Adding Helpcenter.io as a supported knowledge base for Importing Articles

    We're migrating from helpcenter.io and I love the migration and import features but since helpcenter.io is not supported it's going to make it a much more manual process.
    almost 2 years ago in Knowledge Base 0 Backlog

    Keyboard shortcut: mark as read/unread

    https://frontjira.atlassian.net/browse/PB-10491 // 11 conversations linked
    about 5 years ago in Triage - get to inbox 0 1 Backlog

    Required tags dialog should set the cursor on the first field when opened

    We use the normal tags feature, and a custom tag feature where we tag the customer name. These data are required to resolve a ticket. Annoyingly, the "Tagging required" dialog box supports autofill, but it doesn't default to selecting any field in...
    8 months ago in Workflows 0 Backlog