All ideas

Ability to restrict end-users from adding individual channels

There's no Knowledge Base SDK, and some customers want to have the ability to have a kb article search in their own application too; index their content in their own app, including Front Knowledge Base articles. In order to do this, there needs to...

Prevent a conversation from being reopened just because an out-of-office notification is received internally?

Examples: Restrict access to certain teammate groups only Allow access to company-level analytics even if not company admin

In Front's contact manager, having the ability to customize which fields show up on top, and even have the ability to hide certain fields.

The use case is to have that context of whether AI was used when interpreting Smart QA results.

Each individual team could be working with upwards of 50 customers, so when we are looking to link each client email domain to one shared inbox, the current UI makes it very difficult to manage and review. Similarly for setting Rules, there is no ...

I'd like AI compose to mostly focus on the last email in the thread when composing a response, instead of pulling information from the entire thread.

When a user forgets to sign off, or gets pulled away from their desk for "X" amount of time, the system makes the user "OUT OF OFFICE" and no longer allows ruled assignments. This would benefit us outside of the scheduling function. Often we have ...