All ideas

Prevent a conversation from being reopened just because an out-of-office notification is received internally?

It's confusing + bad UX for users to have to follow these specific instructions when copy + pasting DNS settings. Ideally, the "copy" option would be able to grab only the parts of the record that are needed. The current setup adds additional work...

Examples: Restrict access to certain teammate groups only Allow access to company-level analytics even if not company admin

In Front's contact manager, having the ability to customize which fields show up on top, and even have the ability to hide certain fields.

Each individual team could be working with upwards of 50 customers, so when we are looking to link each client email domain to one shared inbox, the current UI makes it very difficult to manage and review. Similarly for setting Rules, there is no ...

When a user forgets to sign off, or gets pulled away from their desk for "X" amount of time, the system makes the user "OUT OF OFFICE" and no longer allows ruled assignments. This would benefit us outside of the scheduling function. Often we have ...

A way to quickly view all waiting and open statuses for tickets!

I'd like AI compose to mostly focus on the last email in the thread when composing a response, instead of pulling information from the entire thread.

Right now we are unbale to update custom fields in the mobile app. It would be great to be able to do this, especially for teams that work around the clock and on the go.

I'm often CC on mails, and I bet my partners go crazy when a conversation keeps going when I'm out of office or on vacation and they get a vacation responder after each e-mail from me. I believe it is a standard nowadays to have a function to only...