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Show recently opened KB articles on conversation from a contact

Help support agents identify the types of KB articles that a contact has interacted with.
7 months ago in  0 Backlog

Change the color of a newly created inbox/team inbox

Hi, Using the API to create a new inbox/team inbox. It would be so helpful to enable the ability to change the color in the settings of the item. Similar to what is already enabled when creating a tag, using the highlight attribute.
7 months ago in Resources 0 Backlog

Bulk change user preferences/attributes

Admins can select a subset of teammates and update certain settings in bulk. Users are still free to update the preference after the bulk update.
almost 3 years ago in Bulk updates 1 Backlog

Make pinned comments more prominent

Make pinned comments easier to view and access within a conversation so they don't get missed.
7 months ago in Comments / @ mentions 3 Backlog

Api access to teammate status

the green, orange and red dot should be accessible via the api on the teammate object
about 1 year ago in Core API 2 Backlog

Require tag: add new tags to the list automatically

Idea: "select a tag among children tag of tag X" This would be very helpful if you have a "Incident type" list of tag and you add new types as they happen.
over 2 years ago in Other (workflows) 0 Backlog

Fetching a teammate's Time Off via the API

Hi, I'd like to be able to fetch a teammate's vacation (wether if it's planned or ongoing) via an API endpoint. The end need would be to be able to alert specific clients on our webapp that the manager of their unit (as in real estate units) is un...
7 months ago in Teammate availability 0 Backlog

In-app (click able links) to conversations provided by API responses

you should put the conversation id in the response of the create draft endpoint (and other endpoint like create message) directly. I had to extract it out of the url `_links.related.conversation`. It would have been better to extract it out of the...
7 months ago in Core API 0 Backlog

Polls in emails and discussions

No description provided
about 1 year ago in Collaborate - work together seamlessly / Core Product Experience 0 Backlog

Keyboard shortcut: highlighting words

Just convenient.
about 1 year ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog