All ideas

Problem There is no way to update a teammate's login email from company settings, requiring workarounds when email addresses change. Request Allow admins to edit a teammate's login email directly from the teammate management page, with appropriate...

Problem The AI summarization feature available for email threads isn't available for discussions. For multi-lingual teams, there's also no way to translate conversation content. Request Add AI summarization and translation to discussions, similar ...

Problem There is no way to restrict which workspaces or inboxes teammates can move conversations to, allowing users to move messages into sensitive areas they shouldn't have write access to. Request Provide more granular move permissions — either ...

Request Allow users to customize the order in which team workspaces appear in their left sidebar navigation.

Problem Signatures can only be assigned to inboxes, not to individual teammates, limiting flexibility when multiple people share an inbox. Request Allow administrators to assign signatures to specific teammates so different people can have differe...

Problem Reply time goals (SLAs) can't be filtered based on dynamic data like Salesforce contacts or other custom fields. Request Support filtering reply time goals using dynamic variables and external data sources.

Problem In lengthy conversations, newly added emails can be overlooked even with the "jump to last unread" feature, making it difficult to spot what has changed. Request Visually distinguish newly added emails with a clear indicator (e.g., "NEW" m...

Problem The 'Day & Time' snooze option defaults to 9am, which doesn't match when the user starts their day. Request Allow customizing the default time for the 'Day & Time' snooze option to reduce clicks when snoozing conversations.

Problem CSAT surveys accept ratings without comments, losing context for why customers gave specific scores. Request Add an option to require respondents to include a comment when submitting a CSAT rating.

Problem When a visitor opens the chat widget, they're immediately prompted to start a conversation with no option to browse resources or review previous chat interactions first. Request Display a landing page in the chat widget with options to sta...