All ideas

Problem Analytics metrics are displayed as totals or summaries, with no way to view granular time-based breakdowns. Request Ability to break down any analytics metric by day, week, month, or custom time periods in a table view.

Problem Comments in conversations can get lost or overlooked as new messages accumulate. Request Allow pinning a specific comment to always display at the bottom of a conversation for visibility.

Problem There is no way to update a teammate's login email from company settings, requiring workarounds when email addresses change. Request Allow admins to edit a teammate's login email directly from the teammate management page, with appropriate...

Problem The AI summarization feature available for email threads isn't available for discussions. For multi-lingual teams, there's also no way to translate conversation content. Request Add AI summarization and translation to discussions, similar ...

Problem In lengthy conversations, newly added emails can be overlooked even with the "jump to last unread" feature, making it difficult to spot what has changed. Request Visually distinguish newly added emails with a clear indicator (e.g., "NEW" m...

Request Assign calendar management delegates so team members can authorize others to manage their calendar within Front.

Problem Rules that require a tag fire on both archive and move actions, with no way to trigger only one. Request Ability to specify whether a rule triggers on archive, move, or both actions independently.

Problem Many users are migrating to Linux for stability and reliability, but Front only offers a web client without a native desktop application. Request Develop a native Front desktop application for Linux to match the experience on other platforms.

Problem Signatures can only be assigned to inboxes, not to individual teammates, limiting flexibility when multiple people share an inbox. Request Allow administrators to assign signatures to specific teammates so different people can have differe...

Problem Reply time goals (SLAs) can't be filtered based on dynamic data like Salesforce contacts or other custom fields. Request Support filtering reply time goals using dynamic variables and external data sources.