All ideas

Hi all, managing lengthy email histories can be confusing, especially when new emails are added. While the "jump to last unread" feature is helpful, there's a concern about potentially overlooking emails. Therefore it would be great to have the fo...

Ability to view how many people have opened a given outbound email in analytics (based on receipt) and associated metrics such as open rate.

We would need to be able to test SLA rule on some conversations. Same as we can do with other rules set up. It will help to understand why one the condition set up does not work specially when you have lots of conditions and words.

We ideally would like to have an option to require that a comment be left alongside the rating that is given when the CSAT Survey is used.

As a user, I want to be able to track activity for a particular dynamic object. I need to be able to quickly access all conversations associated with a dynamic object, and be aware of when new conversations come in. Tags are a great example of how...

Hi everyone! I am very impressed by what Front has accieved, and found myself doing my full-blown migration from Outlook today! I was however surprised to find out that I can't get the history from my SMTP adresses - and there is no way to use PST...

Instead of having readers click through boxes of categories, let them scroll through a list of categories and nested categories from the home page. Often used for technical documentation.

Rule data sets are currently manually maintained or limited to 500 rows for a CSV import. API access to manage this would give an avenue to maintain this in a non manual way and reduces chances of errors occurring