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Discord channel integration

No description provided
over 2 years ago in New integration requests 0 Backlog

Count emails over 100

I would like to be able to quantify the number of emails beyond 100. Because to date, I have to count them by hand!
about 1 year ago in Counters 0 Backlog

search contacts in the API using the email

add a parameter in the contact list request to search with the emails
over 1 year ago in Core API 2 Backlog

[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies
6 months ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

Custom Fields: Drop Down with Multi-Select

Add the ability to select more than one value in drop down custom field.
6 months ago in Custom fields 0 Backlog

Availability status (Available, Out of Office, Do Not Disturb, etc) shown next to assignee name when a conversation is already assigned

When assigning to another Front user, their availability status is listed next to their name in the drop down assignment window. However, there is no availability status shown for the assignee once it has been assigned to them - a coloured circle ...
over 1 year ago in Assigning / Teammate availability 0 Backlog

Template to rule (building workflows off each template)

When you create a template, ability to create a rule off this template. Today you have to copy some of the template body to create a rule but it would be great if you could: Create rule If this template is used Then do X
over 1 year ago in Advanced rule conditions and actions / Workflows 0 Backlog

Segment.io integration

https://frontjira.atlassian.net/browse/PB-1183
over 3 years ago in New integration requests 0 Backlog

Publish seen receipt data to application webhooks

It fullfills a business requrement need of our prodct that we would like to not have to use a competitor for.
about 1 year ago in Developer Platform 0 Backlog

Being able to use Hyperlink for folders on same server

In outlook if i had to send a colleague the path to a specific folder I could just use an Hyperlink over any type of text and use the path as the link They could click on that path and get redirected automatically. In front it works with URLs but ...
about 1 year ago in Composer 0 Backlog