All ideas

Request Enable keyboard shortcut to quickly mark conversations as read or unread for faster inbox triage.

Problem When chat widget visitors return, they cannot view their previous chat conversations or related tickets, losing context of prior interactions. Request Display chat conversation history to returning visitors so they can see prior interactio...

so that different teams can have personalised ticket statuses

Problem When an AI tagging model is trained, it only applies to new incoming conversations. Previously received conversations don't get retroactively tagged with the trained sentiment or AI tags. Request Apply trained AI tags retroactively to prev...

Add a sent folder for comments left in conversations, so we can see in chronological order what our last comments were, to easily go back to conversations we're working on.

Problem Users can manually move a message to a new conversation, but this action isn't available as a macro rule. Request Add a macro action to move a message to a new conversation, with the ability to preset the To address on the resulting conver...

Request Connect 8x8 VOIP provider with Front.

Problem All API tokens have read and write permissions, creating a security risk when sharing tokens with data scientists or for read-only reporting. Request Support creating API tokens with read-only permissions.

Problem Calendar notifications are only sent as pop-ups, which can be easily dismissed without reading, causing events to be forgotten. Request Add the option to receive calendar notifications as emails in addition to pop-ups.

Request Make pinned messages more prominent and visible in conversations, such as displaying them at the top for quick access.