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    Bulk upload Shifts

    Mass changes for large teams in shifts are difficult to adjust in the product. Uploading via CSV would reduce the time needed to take these actions.
    over 1 year ago in Admin Experience / Workforce management 0 Backlog

    Scheduling - round robin assignment of invites

    No description provided
    almost 5 years ago in Scheduling Links 0 Backlog

    Ability to archive / undelete message templates

    This is truly useful for very large companies.
    over 4 years ago in Object/resource management 2 Backlog

    Pin tag for a teammate after it has been created (not just during creation)

    Ability to pin tags from the Edit flow for a tag
    over 3 years ago in P1 navigation - left pane 0 Backlog

    "Send later and archive" option when replying to an email

    No description provided
    over 3 years ago in Triage - get to inbox 0 0 Backlog

    Unassign conversations when status changes to Out of Office

    As I am thinking about this process is there a way that when the team member changes their status from "available" to "out of office" that the emails in their inbox automatically get assigned and distributed to the remaining "available" team members?
    7 months ago in Workflows 0 Backlog

    Template to rule (building workflows off each template)

    When you create a template, ability to create a rule off this template. Today you have to copy some of the template body to create a rule but it would be great if you could: Create rule If this template is used Then do X
    over 2 years ago in Advanced rule conditions and actions / Workflows 0 Backlog

    Rule Folder

    Ability to organise rules into folders so that they are easy to find.
    over 2 years ago in Rule management 0 Backlog

    Breakdown of any analytics metric by day/week/month/etc

    Bring more customizability by allowing a simple table-time view
    almost 4 years ago in Existing metrics 0 Backlog

    More Granular Permissions for Moving Messages

    Hi! I'd like to be able to restrict moving messages between workspaces. For example, I have an IT workspace that I'd rather users in my Production workspace not be able to move things to. There may also be inboxes in a workspace that people should...
    about 2 years ago in Increase granularity of admin permissions / Permissions / Workspaces 1 Backlog