All ideas

I would like to request the development of an AI-powered search functionality within the app that can significantly improve how we search through inboxes and find relevant information. Here’s how I envision it working: Question-based Search: The u...

Request Add the ability to set when chatbots are active, such as only during off-hours, with support for conditionally routing conversations to support representatives during business hours.

Problem Front Chat displays the same welcome message across the entire website, but teams want different messages for different pages. Request Allow configuration of different welcome messages for Front Chat based on the page URL.

Request Display live typing indicators when visitors are composing messages, so teams can see when a response is being typed. Context This feature is standard in chat tools like Tawk and Crisp.

Problem Message templates cannot be modified within rules, forcing users to create duplicate templates when they want to customize responses (e.g., adding a disclaimer). Request Allow modifying or composing message templates in dynamic variables t...

Request Enable API access to retrieve teammate activity export data.

Problem Rules can't identify auto-generated emails (from mailing lists, auto-replies, etc.), making it impossible to handle them differently from human-sent messages. Request Add a rule condition to detect whether an email was auto-generated.

Problem The "delete / mark as spam" permission is bundled into a single checkbox. Admins cannot allow teammates to mark conversations as spam without also granting them the ability to permanently delete conversations, which carries higher risk in ...

Problem Manually switching between signatures for newly composed and reply emails is tedious. Request Automatically select the appropriate signature based on whether the email is newly composed or a reply.

Problem Users can send emails to a large number of recipients without any warning, increasing the risk of accidental bulk sends to unintended audiences. Request Display a confirmation warning when users attempt to send an email to a large recipien...