All ideas

There are some features of Instagram DMs that can’t be used from Front (certain types of attachments, stickers, etc.). Additionally, message history is not currently imported in this integration. For these reasons, it’s sometimes necessary to view...

Ability for users to reorder Team workspaces in their sidebar

The use case is to have that context of whether AI was used when interpreting Smart QA results.

We have rules that FWD to another email address, but you can't see that FWD in the sent items inbox.

Have the scheduling link URL be customizeable with variables

It would be useful to be able to access the Inbox custom fields when adding template variables into signatures, so that we could have one signature that pulls in inbox-specific information. Right now we use Account custom fields for a similar purp...

"In order to ensure that all tags are shown on conversation list, we do not have any way to bulk edit the tags. The tags were all created before we realized we needed to ensure the toggle was selected, so we had to go into all 100+ tags one-by-one...

Mass changes for large teams in shifts are difficult to adjust in the product. Uploading via CSV would reduce the time needed to take these actions.

Hello, One of our Business Cases at White Bird is to isolate tags between inboxes of a same Team. Right now, our only way of ensuring this system works and there's no permeability between tags and inboxes is to manually assign each tag to the corr...

It would be helpful to have the ability to natively directly screen-share and video conference in Front Chat without our customers having to leave the chat widget and/or download an external application.