All ideas

Problem Admins cannot identify which teammates have inbox access they are not actively using, making it difficult to maintain least-privilege access controls. Request Provide a report or audit tool that surfaces inactive inbox access, so admins ca...

Problem Team members can only access and use scheduling links they created themselves. Scheduling links created by colleagues are not visible or accessible, making it impossible to share pre-configured scheduling options across a team. Request All...

Problem Users can add the first name variable to email bodies but not to email signatures, forcing them to manually type names or use incomplete signatures. Request Allow the first name variable in email signature templates.

Problem In the desktop app, there's no way to create and share links to specific rules, views, pages, or inboxes with teammates. Request Provide a way to create and share deep links to specific app sections (rules, views, pages, inboxes) with team...

Problem The iOS mobile app can become disconnected without visible indication, requiring manual re-authentication when the user opens it. Request Send notifications when the app loses connection so users are immediately aware.

Problem Knowledge Base articles must be published immediately; there's no way to schedule them for future publication. Request Support scheduling Knowledge Base articles for publication at a future date, allowing process updates to be prepared ahe...

Problem Users often forget to check the search scope setting (All inboxes vs. specific inbox), leading to either missing search results or an overwhelming number of results. Request Make the active search scope more visible or provide clearer indi...

Request Make admin configuration settings and tools available in the Front mobile app.

Problem Settings objects such as message templates, tags, and rules can only be deleted permanently. There is no way to archive unused objects or recover accidentally deleted ones. Request Allow admins to archive settings objects (removing them fr...

Problem When reading an email on the mobile app, there's no quick way to jump to the previous or next email. Request Allow swiping left to go to the previous email and right to go to the next email while in read mode.