All ideas

When sending a calendar invite, if we have distribution lists for different departments, it would be nice to include them there, as its time consuming adding one by one.

Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.

Ticket Statuses currently cannot be used as conditions or actions in Company Rules - they can only be used in Workspace Rules. This means the rules need to be duplicated for every workspace to apply to all inboxes. This is a time-consuming, manual...

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.

While sending out calendar invites, some of our users would include all information in a poster. When receiving the invite like this, the posters are usually properly displayed. However, in the calendar section, the image can not be loaded, and pe...

Create calendar events. update calendar events. delete calendar events. all through api.

It is very difficult to find emails when they are all listed as "Me". Can we please change them back to the name?

Be able to specify or filter conversations shown as part of similar conversations based on criteria like the same or a specific: Inbox Tag Contact Account Type of inbound or outbond

When building a Jira issue-created macro, we can't let the agent select which Jira teammate it should be assigned to.

Every time someone comments on a Jira Ticket, ALL tickets linked to the issue are opened in our Front inbox. Ideally, we would need the comment to be sent to the ticket (& thus only that ticket should open again) where the Jira issue was origi...