All ideas

Open and Reply rates etc.

Request Configure the order and visibility of tags in the interface to prioritize important tags and organize your workspace.

Problem There's no way to add custom headers to messages sent via a custom SMTP server. Request Support adding custom headers to emails sent through custom SMTP configuration.

Problem Plans generated by the AI Assistant in Settings cannot be shared directly; admins must manually copy and paste the text when sharing with their team. Request Add the ability to share AI-generated plans from Settings directly with teammates...

Request Support tagging individual messages within a conversation, rather than only tagging entire conversations.

Problem Each multiple-choice option in a chatbot question creates a separate path, requiring path duplication for options that follow the same logic. Request Support combining multiple choice options to follow the same path without duplication.

Problem Front Chat does not account for agent availability, so customers may start chat conversations even when no agents are online, creating mismatched expectations about synchronous support. Request Add the ability to branch chat flows based on...

Request Add an option to prevent automated responses sent by rules from updating conversation timestamps, so organic reply timing can be accurately measured.

Add a sent folder for comments left in conversations, so we can see in chronological order what our last comments were, to easily go back to conversations we're working on.

Problem CSAT stars have a fixed appearance that some customers find not prominent enough, and there is no control over their look and feel. Request Allow customization of CSAT star appearance in surveys and signatures (e.g., size, color, styling).