All ideas

Make sure customer data is not being stored indefinitely and unnecessarily by automatically hard-deleting conversations that have been in the trash for 7 days. This is already possible today, but only by activating the data retention policy featur...

Bring more customizability by allowing a simple table-time view

Display secondary time zone in calendar, and world clock.

The jumper is based on most recent or most recent unreplied not “most recent unread”

This is truly useful for very large companies.

Ability to choose the trigger: archive or move, but not both as is the case today.

while in Read mode of an email in the mobile app, there is a need to swipe either left or right to navigate to the previous or the next emails, respectively.

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/

List coversations endpoint is ordered by that field, but the field is not exposed

For SEO and UX purposes put the title of article in the URL. For instance: https://help.front.com/en/articles/getting-started-with-knowledge-base instead of https://help.front.com/en/articles/2564