All ideas

Store contacts created in Front, back to the provider tool like M365, Google Workspace, etc.

Problem On mobile, you can't navigate directly between conversations; you must return to the conversation list to open another conversation (unlike desktop). Request Allow navigating between conversations on mobile without returning to the list.

Problem Knowledge Base access permissions can only be set at the knowledge base level, not for individual articles or categories, making it impossible to show different articles to different user segments. Request Allow admins to configure audienc...

Problem Instagram message links show only a media preview instead of the full post. Request Link to the full Instagram post, matching how the Facebook connector works.

Problem ProofPoint's Report Phish extension is integrated in Microsoft 365, but using it with Front requires downloading the email and opening it in Outlook, creating friction for users. Request Integrate ProofPoint Report Phish extension support ...

Problem Currently, only text-type WhatsApp templates can be sent from Front. Previously supported template types such as "Quick Reply" and "List Picker" are no longer available. Request Re-enable support for non-text WhatsApp template types to all...

Request Display resolution metrics for inboxes that don't use ticketing, based on open and archived conversation status.

Problem When searching within a conversation, multiple matches are not visible unless scrolling through the thread or using browser search. There is no way to see how many matches exist in a conversation. Request Display the total number of matche...

Open and Reply rates etc.

Request Display live typing indicators when visitors are composing messages, so teams can see when a response is being typed. Context This feature is standard in chat tools like Tawk and Crisp.