All ideas

It would be great to see KB anaytics without including any of our Users that are signed into Front when they view the articles. This would help us to see only the data from what our Customers are viewing/searching/clicking on

This feature is available with twilio SMS, but it would be very useful to send the same text message to many clients and have each one sent separately in a different conversation. Similar to the way sequences work, but with text. We run a service ...

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.

There is currently no way to prevent a user from sending a message. Some examples could be: allow only if the conversation has the tag "approved" block sending to external domains if the conversation has the tag "internal" only allow account manag...

I'd love to be able to see Talk Time, Hold TIme, etc with our Dialpad integration, direclty in the analytics section of Front!

Restrict certain teammates from merging together conversations, to prevent the feature being mis-used.

This would be a helpful feature that would prevent the need to create new rules.

Currently we fail to import messages if the message contains a file over 25MB. However, it would be nice if we dropped the attachments that are too large, and still imported the message text. When this happens we should also display some type of w...

It is very difficult to find emails when they are all listed as "Me". Can we please change them back to the name?

As I am thinking about this process is there a way that when the team member changes their status from "available" to "out of office" that the emails in their inbox automatically get assigned and distributed to the remaining "available" team members?