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    [activation] Convert existing tagging rule to an AI tagging rule

    This would be a helpful feature that would prevent the need to create new rules.
    over 1 year ago in AI / AI tagging 0 Backlog

    Allow a user to send a message only if certain criteria are met

    There is currently no way to prevent a user from sending a message. Some examples could be: allow only if the conversation has the tag "approved" block sending to external domains if the conversation has the tag "internal" only allow account manag...
    almost 2 years ago in Rule library 0 Backlog

    Dialpad Analytics Dashboard within Front

    I'd love to be able to see Talk Time, Hold TIme, etc with our Dialpad integration, direclty in the analytics section of Front!
    almost 2 years ago in Developer Platform / Insights 0 Planned

    Multi-line application objects

    Right now you can only create a pattern in an Application Object that matches onto a single line of text. Once that text goes onto the next line it doesn't work. For a use case like a trip reservations or logistics trip: Leg 1 LAX - SFO Leg 2 SFO ...
    6 months ago in Developer Platform 0 Backlog

    Customize Send and Send & Archive shortcuts

    ALLOW option to choose CTRL+ENTER to act as REGULAR SEND (instead of CTRL+SHIFT+ENTER) CTRL+SHIFT+ENTER is very annoying, as much as messages being archived. CTRL+ENTER should act as a regular message send.
    6 months ago in Keyboard shortcuts 0 Backlog

    Hide CSAT links on WhatsApp conversations

    Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.
    almost 3 years ago in CSAT 0 Backlog

    Slack channels should still import message text/content if attachment size is too large

    Currently we fail to import messages if the message contains a file over 25MB. However, it would be nice if we dropped the attachments that are too large, and still imported the message text. When this happens we should also display some type of w...
    almost 2 years ago in Existing integrations 0 Backlog

    Prevent teammate's manually merging conversations

    Restrict certain teammates from merging together conversations, to prevent the feature being mis-used.
    almost 4 years ago in Conversation/inbox permissions 2 Backlog

    Change sender line name back to my actual name instead of "Me"

    It is very difficult to find emails when they are all listed as "Me". Can we please change them back to the name?
    almost 3 years ago in Core Product Experience 0 Backlog

    Message templates: Add business hours as a variable field

    Our team currently has a fairly large number of templates which we use for rules and automations (mostly for off-hours requests). Though we don't change business hours often, when we hire in different time-zones and therefore update hours, it woul...
    6 months ago in Message templates 0 Backlog