All ideas

Add a chat widget landing page when visitor opens widget that offers different resources such as ability to start a chat conversation, view previous chat conversations, view Help Center articles, submit a CSAT rating, and more.

Blocked/deleted teammates don't appear in filters. It makes it difficult to rebuild metrics in the past for those teammates. when creating a report w/ specific teammates, customer would like to be able to choose teammates who are no longer w...

Situation: when I want to create an AI tagging rule for multiple inboxes, all using the same tag (e.g., VIP), I have to train the AI, by reviewing message samples, separately for each rule, even though it's the same tag. Request: Streamline the pr...

Anyone that wants a quick/convenient way to cc people to an email while typing out message, this is currently a feature in gmail

Ability to view the inbox and settings side by side

Ticket Statuses currently cannot be used as conditions or actions in Company Rules - they can only be used in Workspace Rules. This means the rules need to be duplicated for every workspace to apply to all inboxes. This is a time-consuming, manual...

Have different calendar to see others availability instead of having all in one --> unreadable

As an API user, the ability to create batches of resources, specifically Tags and Contacts, would be very helpful. I regularly hit my API rate limit when trying to migrate large groups of Contacts into Front

Is there any way I could allow meeting links to generate custom names once a person schedules a call? With the brackets or something else? It would be really helpful if the meeting name would automatically change to something like <User/Client ...

the email trail/ trace when sending from a Front connected outlook acct (image with red box) appears most compatible for Gmail users. it also doesn't contain enough information for customers who would be receiving emails such as the subject, cc, e...