ADD A NEW IDEA

All ideas

    Showing 2143 of 2143

    Dialpad Analytics Dashboard within Front

    I'd love to be able to see Talk Time, Hold TIme, etc with our Dialpad integration, direclty in the analytics section of Front!
    almost 2 years ago in Developer Platform / Insights 0 Planned

    [activation] Convert existing tagging rule to an AI tagging rule

    This would be a helpful feature that would prevent the need to create new rules.
    over 1 year ago in AI / AI tagging 0 Backlog

    Hide CSAT links on WhatsApp conversations

    Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.
    almost 3 years ago in CSAT 0 Backlog

    PEC email support / include xml certificate

    Need support for PEC (certified Italian) email – i.e. instead of seeing the email directly, it is attached along with the xml certificate. This should be a quick fix for you guys on backend to add native support for this.
    6 months ago in Compliance & security / Email channels 0 Backlog

    Bump Personal Emails

    Bump settings only apply in shared inboxes. I think this should be available for personal inboxes especially on outbound replies.
    6 months ago in  0 Backlog

    Slack channels should still import message text/content if attachment size is too large

    Currently we fail to import messages if the message contains a file over 25MB. However, it would be nice if we dropped the attachments that are too large, and still imported the message text. When this happens we should also display some type of w...
    almost 2 years ago in Existing integrations 0 Backlog

    Prevent teammate's manually merging conversations

    Restrict certain teammates from merging together conversations, to prevent the feature being mis-used.
    almost 4 years ago in Conversation/inbox permissions 2 Backlog

    Change sender line name back to my actual name instead of "Me"

    It is very difficult to find emails when they are all listed as "Me". Can we please change them back to the name?
    almost 3 years ago in Core Product Experience 0 Backlog

    Support sidebar plugin on mobile, or webapp support on mobile

    Empower Work has an Ai assistant built as a custom sidebar plugin, but they don't have access to the plugins via mobile or webapp on mobile.
    12 months ago in Mobile 0 Backlog

    Multi-line application objects

    Right now you can only create a pattern in an Application Object that matches onto a single line of text. Once that text goes onto the next line it doesn't work. For a use case like a trip reservations or logistics trip: Leg 1 LAX - SFO Leg 2 SFO ...
    6 months ago in Developer Platform 0 Backlog