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[activation] Convert existing tagging rule to an AI tagging rule

This would be a helpful feature that would prevent the need to create new rules.
over 1 year ago in AI / AI tagging 0 Backlog

Support sidebar plugin on mobile, or webapp support on mobile

Empower Work has an Ai assistant built as a custom sidebar plugin, but they don't have access to the plugins via mobile or webapp on mobile.
12 months ago in Mobile 0 Backlog

Allow a user to send a message only if certain criteria are met

There is currently no way to prevent a user from sending a message. Some examples could be: allow only if the conversation has the tag "approved" block sending to external domains if the conversation has the tag "internal" only allow account manag...
almost 2 years ago in Rule library 0 Backlog

Dialpad Analytics Dashboard within Front

I'd love to be able to see Talk Time, Hold TIme, etc with our Dialpad integration, direclty in the analytics section of Front!
almost 2 years ago in Developer Platform / Insights 0 Planned

Dialpad SMS - Send text message to multiple clients

This feature is available with twilio SMS, but it would be very useful to send the same text message to many clients and have each one sent separately in a different conversation. Similar to the way sequences work, but with text. We run a service ...
over 2 years ago in Developer Platform 0 Backlog

Slack channels should still import message text/content if attachment size is too large

Currently we fail to import messages if the message contains a file over 25MB. However, it would be nice if we dropped the attachments that are too large, and still imported the message text. When this happens we should also display some type of w...
almost 2 years ago in Existing integrations 0 Backlog

Allow delegates for managing calendar

No description provided
almost 5 years ago in Managing/Updating Events 1 Backlog

Hide CSAT links on WhatsApp conversations

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.
almost 3 years ago in CSAT 0 Backlog

Metrics per workspace on Analytics

Being able to easily compare workspace performance with an overview of every workspace details
12 months ago in Investigation features / New metrics 0 Backlog

Analytics metrics for connectors

No description provided
6 months ago in New metrics 0 Backlog