All ideas

Problem CSAT stars have a fixed appearance that some customers find not prominent enough, and there is no control over their look and feel. Request Allow customization of CSAT star appearance in surveys and signatures (e.g., size, color, styling).

Request Support tagging individual messages within a conversation, rather than only tagging entire conversations.

Problem Each multiple-choice option in a chatbot question creates a separate path, requiring path duplication for options that follow the same logic. Request Support combining multiple choice options to follow the same path without duplication.

Problem Copying and pasting code into the composer loses formatting, making it harder to work with code in emails. Request Preserve code formatting when pasting code blocks into the composer.

Currently, notifications triggered by rules and notifications from comments appear together in the same view. It would be very helpful to separate these into different notification views or categories. Why this matters: Comments are usually more...

Problem When rolling out new API keys and deprecating old ones, admins can't selectively delete old keys without risking accidental removal of newly created or still-needed keys. Request Enable bulk selection and deletion of API keys by specific c...

Request Add an option to prevent automated responses sent by rules from updating conversation timestamps, so organic reply timing can be accurately measured.

Problem Each knowledge base article requires images to be uploaded individually, and there is no way to share media across multiple articles. Request Create a media library with reusable content that can be shared across knowledge base articles.

Problem When teammates miss calls from Dialpad, there's no automatic way to notify the caller that the call was missed. Request Enable auto-responders via SMS for missed calls in Dialpad, automatically sending a response to the caller's phone number.

Problem Composing emails by typing is time-consuming and laborious. Request Add voice dictation to the email composer.