All ideas

Hello! One of the features my users would like is the ability to easily translate emails. When emails come in a different language, my team has to copy paste in a different window which takes valuable time.

We're not using the "Waiting" status, that is too generic for us. We have created custom statuses like "Waiting for Customer answer" or "Waiting for logistics answer", that work well. But we are "stuck" with the standard "Waiting" status that we d...

Request Support grouping (nesting) views together and collapsing groups to simplify navigation for users with many views.

Request Filter analytics data by channel type—email, voice, and text—for more granular performance analysis.

Request Set a persistent default size for reply and compose windows.

Problem Customers need to understand CSAT and NPS performance broken down by different issue types, but filtering by tags in analytics is extremely cumbersome and does not provide a holistic view. Request Provide an analytics view that displays CS...

Problem When moving conversations between inboxes, some participants may have access to the destination inbox but shouldn't continue tracking the conversation—it distracts them. Request Allow archiving conversations for specific teammates when cre...

Problem Front Chat's JavaScript bundle triggers 'Reduce unused JavaScript' warnings in Lighthouse page speed tests. Request Optimize the Front Chat widget bundle size, including the ability to load only required modules.

Problem Each knowledge base article requires images to be uploaded individually, and there is no way to share media across multiple articles. Request Create a media library with reusable content that can be shared across knowledge base articles.

Problem The Front calendar automatically sends email notifications to event senders whenever someone responds (Yes/No/Maybe), which isn't always necessary. Request Add an option to disable automatic response email notifications for calendar invita...