All ideas

while in Read mode of an email in the mobile app, there is a need to swipe either left or right to navigate to the previous or the next emails, respectively.

This is truly useful for very large companies.

Ability to choose the trigger: archive or move, but not both as is the case today.

List coversations endpoint is ordered by that field, but the field is not exposed

For SEO and UX purposes put the title of article in the URL. For instance: https://help.front.com/en/articles/getting-started-with-knowledge-base instead of https://help.front.com/en/articles/2564

Often, WhatsApp encounters errors, but the error codes aren’t visible on the mobile app.

Only of tag from the list selected in the rule can be applied. This would be an option similar to required tagging rule (see attached file) The closed tag is the one to be applied (context shared with Robert live).

Currently, in the roles permissions section (e.g., the Tags section), there is a single checkbox for "Shared tags - create/edit/archive/delete," which allows users to either perform all actions or none. To improve flexibility and control, it would...

We are a large organization where we have multiple teams working in parallel with multiple stakeholders, there are times when two individuals from two different teams have to be responsible and responding on the same ticket. Understand there is th...

Add a chat widget landing page when visitor opens widget that offers different resources such as ability to start a chat conversation, view previous chat conversations, view Help Center articles, submit a CSAT rating, and more.