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Discord channel integration

No description provided
about 3 years ago in New integration requests 0 Backlog

Share tags with specific teammates

Our company is currently using Front as the main office software. We hope to manage every email received and sent during the work process by adding different tags to the email. However, I found that the tag provided by Front can only be used priva...
over 2 years ago in Core Product Experience 1 Backlog

Allow contact lists to be copied/duplicated

It'd be great to be able duplicate a contact group from one team to another (or to/ from the whole company), to save manually re-creating a contact group or multiple contact groups. It's currently not possible to change access levels - if a group ...
about 2 years ago in Contacts 0 Backlog

Show what Front Chat visitors are typing before they've sent their message

No description provided
over 3 years ago in Live Chat 1 Backlog

OOO auto-reply should not mark an email as read

When you have an OOO reply on, Front thinks the email that was sent in is read. It would be better to remain unread since it is just an automatic reply.
over 2 years ago in Core Product Experience 0 Backlog

Search within PDF Attachments

Allow the search function to search for keywords within attachments. Very useful for searching for invoices, products or purchase orders where the part numbers or invoice numbers are known, but not listed on the email or attachment file name.
5 months ago in Search 1 Already available

Add a chat widget landing page to the chat widget

Add a chat widget landing page when visitor opens widget that offers different resources such as ability to start a chat conversation, view previous chat conversations, view Help Center articles, submit a CSAT rating, and more.
almost 3 years ago in Live Chat 0 Backlog

Pull Avatar/Image from Google profile so that it populates the Profile Photo in Front

Save time on set up.
10 months ago in Admin Experience 0 Backlog

Application Object Automatically Refresh Token

Running into an issue where salesforce connector apps are automatically logged out after 24 hours It appears we are not requesting a new token when a previous token expires. After speaking to Xav, it was highlighted that this happens because there...
10 months ago in Dynamic objects 0 Backlog

Resolution metrics per teammate

Want the ability to add the 'number of resolved conversations' as a column in the teammate report. Want to have a quick view of how many conversations each teammate in the workspace completed.
about 1 year ago in Existing metrics 0 Backlog