All ideas

Problem Pop-up notifications are only available for conversations, not for discussions. Request Enable pop-up notifications when discussions receive new activity.

Problem Identifying common feature requests, emerging issues, and frequent questions across support inboxes requires manual review and tagging, which is time-consuming and slow to produce actionable insights. Request Provide an AI-powered reportin...

Request Connect Atlassian Jira Service Desk with Front for help desk ticket management and collaboration.

Problem The current API only provides an is_available field indicating whether a teammate is available. This lacks the detail needed to alert clients about specific unavailability windows. Request Add an API endpoint to fetch teammate time off det...

Request Automatically log Front emails and conversations to corresponding Salesforce Cases for better CRM integration and unified customer context.

Request Create custom fields via the API to extend Front's data model programmatically. This enables deeper integrations and custom workflows without manual field configuration.

Request Add Advanced Threat Protection (ATP) support for email attachments with dynamic delivery capabilities.

Allow multiple customizable views within the Subscribed section. Why this matters: Right now, all notifications are grouped together — but they serve very different purposes: Rule-based notifications (quick to review/clear) Teammate comments (...

Problem The Customer Satisfaction report doesn't provide a clear way to identify accounts with low CSAT scores, requiring manual review of each account to assess customer health. Request Add filtering or highlighting for low CSAT scores in the Cus...

Problem Admins cannot selectively disable specific actions like contact field editing or message replies. Edits to contact fields in Front do not sync back to CRMs, causing data quality issues. There is also no way to dynamically restrict actions ...