All ideas

Problem Knowledge Base access permissions can only be set at the knowledge base level, not for individual articles or categories, making it impossible to show different articles to different user segments. Request Allow admins to configure audienc...

Problem When forwarding messages between teams or routing to Slack, the full conversation context may not be necessary or relevant to the receiving team, creating information overload. Request Allow message content to be edited, filtered, or modif...

Problem Contact exports can exceed Excel's row limit of 1,048,576 rows, causing data loss when customers open and edit large files in Excel. Request Automatically split or paginate large contact exports into multiple files so they can be viewed an...

Problem Calendar notifications cannot be disabled independently from inbox notifications. The only workaround is blocking notifications at the OS level, which also prevents wanted inbox alerts. Request Add a calendar notification toggle in notific...

Right now you can create a View (basically a saved filter view) but then only select from Shared Inboxes. You should be able to create a filter view and save that view where you can select your Personal Inbox. This is more flexible than Tags, whic...

Request Display resolution metrics for inboxes that don't use ticketing, based on open and archived conversation status.

Problem CSAT data is isolated within Front and cannot be showcased publicly to build customer trust. Request Display CSAT ratings and comments on external websites similar to how Trustpilot or Google Business Reviews are displayed.

Request Support copying attendee lists from existing calendar events when creating new meetings with the same participants.

Request Add internal comments to Knowledge Base articles to support team collaboration during article creation.

Problem Users managing multiple Front accounts must switch between browser tabs or repeatedly log out and log back in. Request Allow users to switch between multiple Front accounts within the same app without logging out.