All ideas

Problem Teams cannot designate a preferred email or phone number for contacts, making it unclear which communication method to use when reaching out, especially for contacts with multiple email addresses and phone numbers. Request Allow teams to s...

Request View customer satisfaction scores organized by message template.

Request Add a native OneDrive integration to Front, allowing teams to store and access shared files from conversations.

Request Enable permanent deletion of conversations via the API for compliance and data management needs.

Problem Front doesn't support ActiveCampaign integration. Request Add integration with ActiveCampaign for syncing contacts and campaigns.

Problem Actions like tagging or archiving conversations take 2-5 minutes to appear in search results, creating friction in time-sensitive workflows. Request Faster search index updates so actions are reflected immediately or near-immediately in se...

Problem The conversation list preview doesn't display the most recent sender's name, often leading to addressing people incorrectly. Request Add a setting to display the most recent sender's name in the conversation list preview.

Problem To track Reply Time Goals specifically for the first reply in a conversation, users must create a separate rule that first adds a custom field to the conversation, then reference that field in the goal — an inefficient multi-step process. ...

Problem Chatbots are tied to channels, making it difficult to draft and test changes without affecting live deployments. Request Allow creating and modifying chatbot drafts independently of channel assignment.

Problem Dynamic Variables don't distinguish between Busy and Out-of-office teammate statuses, limiting automation options. Request Add an [Is out-of-office] Teammate property to Dynamic Variables alongside the existing [Is available] property.