All ideas

Request Export contacts and accounts from contact lists to Excel, including all custom fields for integration with external systems.

Problem Phone numbers mentioned in conversation messages can't be used directly to initiate calls, requiring manual entry into the phone system. Request Make phone numbers in conversations clickable to initiate calls through the Dialpad integration.

Request Provide a single unified view that displays all conversations across multiple inboxes. This simplifies navigation and gives a complete picture of all customer interactions.

Problem Shared calendar events can't be visually distinguished by type when viewing or creating them in Front Calendar. Request Support color coding calendar events by category, such as Training as blue or Demos as green.

Request Support Tango integration in the Knowledge Base to create interactive walkthroughs for common tasks and SOPs. Context Interactive walkthroughs help users quickly learn how to perform tasks without extensive documentation.

Problem Organizations managing multiple companies cannot properly separate integrations, billing, and user access within a single Front account. Workspaces do not fully address multi-company needs. Request Enable multiple companies to be connected...

Request Display hierarchical tag relationships in analytics and reports to better understand how tags are organized and used.

Problem The Send Email to Salesforce rule action can log emails to certain Salesforce record types but does not support Opportunity records. Request Extend the Send Email to Salesforce rule action to allow logging emails directly to Salesforce Opp...

Problem Analytics metrics can only be aggregated using averages. Request Support aggregating metrics by median and percentiles in addition to averages.

Problem Dynamic Variables don't distinguish between Busy and Out-of-office teammate statuses, limiting automation options. Request Add an [Is out-of-office] Teammate property to Dynamic Variables alongside the existing [Is available] property.