All ideas

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/

Instead of seeing only 4 recent templates, and then ALL templates and having to scroll through everyone's, can we either increase the RECENT section or be able to filter by our own personal templates?

Front integration with VOIP provider 8x8.

Should support Dynamic Delivery

Often, WhatsApp encounters errors, but the error codes aren’t visible on the mobile app.

To be able to assign specific tasks that you would like a teammate to do in regards to an email within the internal comments section. "@teamate(task) Can you pull data that supports my response to this customer email ". The task could then could l...

Description: Results are ranked chronologically. If there are a lit of results but I know the one I looking for should be the most relevant one, it can be hard to scroll through the result. Request: Have an option to see results based on relevance

My customer, Rubil, from UNF requested a feature idea to be able to "pin" certain tags so that they show at the top of the tag dropdown when manually adding a tag to a conversation

As I am thinking about this process is there a way that when the team member changes their status from "available" to "out of office" that the emails in their inbox automatically get assigned and distributed to the remaining "available" team members?