5
VOTE
Status
Backlog
Categories
Admin Experience
Workforce management
Created by
Guest
Created on
Mar 5, 2024
RELATED IDEAS
Split business hours per day
Problem
SLAs and response times are impacted when the team is unavailable during lunch or other breaks in the workday.
Request
Support multiple periods of business hours within a single day so teams can define non-contiguous working windows.
Hello, it is extremely important for KPIs accuracy to have business hours matching our shifts schedules so no SLA are applied when the shift is OOO for instance during lunch break. We need the possibility asap to be able to have different business hours for the same day otherwise our SLAs are wrong. Thanks