All ideas

Currently, Company admins experience the following two issues when creating and editing Workspace Views: Company Admins must also have Workspace Admin access to create views Company Admins must have direct access to each inbox relevant for a v...

Track creation and deletion of App and API tokens on the audit logs.

In the Zoho plugin, you can edit what fields are visible when viewing modules like a contact or lead. However, there is no way to hide certain fields from appearing the create or edit UIs. This would be useful since many of those fields are option...

Internal comments can be added, but currently cannot be deleted via the Core API.

Open and Reply rates etc.

In the list of shared templates, expose the date that each template was last edited. This is useful for finding out-of-date templates that have not been updated recently.

When a contact has multiple emails (or phone numbers), being able to indicate the primary email/phone.

The same idea of tracking assignees but instead being able to see who assigned conversations