All ideas

Request Be able to retrieve a conversation using its Ticket ID, so customers and support staff can find conversations when they only know the ticket identifier.

Problem It's easy to accidentally share a Google Drive document with someone who doesn't have access to it. Request Receive an alert when you share without access, similar to Gmail's existing behavior.

Problem Front lacks built-in task management, requiring workarounds like creating messages and manually tracking deadlines and assignments. Request Add a task feature with calendar view, deadlines, and the ability to assign tasks to teammates with...

Problem Activity events like reopens, snoozes, and archives clutter email threads and make conversations harder to follow. Request Add toggle to hide these activity entries from thread view while keeping them logged for reference.

Request Support CSAT and Smart CSAT surveys for conversations on voice and telephony channels.

Request Make the user's dark mode setting accessible to plugins.

Request Display recently used documents for quick access when attaching files (similar to Outlook's recent documents feature).

Problem CSAT data is isolated within Front and cannot be showcased publicly to build customer trust. Request Display CSAT ratings and comments on external websites similar to how Trustpilot or Google Business Reviews are displayed.

Request Allow setting a monthly spending cap on usage-based AI features that automatically disables them when the cap is reached until the next billing cycle.

Problem When managing multiple subsidiaries that share a parent domain but maintain separate contact lists, there is no way to identify which subsidiary a specific contact belongs to for attribution purposes. Request Allow multiple Front accounts ...