ADD A NEW IDEA

All ideas

Showing 1672 of 1672

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...
9 months ago in AI / Insights 0 Backlog

Ability to filter or not display personal / shared tags in tags dropdown

For example, don't show personal (private) tags when working in a shared inbox
over 1 year ago in Tags 0 Backlog

Bulk Update Inbox Name

Give users the ability to bulk import and update inbox names
10 months ago in Bulk updates 0 Backlog

Hide Button for Facebook comments

We need the possibility to hide facebook comments inside of front. Just add a "hide comment" button.
about 1 year ago in Existing integrations 0 Backlog

Ability to tell if a calendar the user is subscribed to is "offline"

When a user schedules on the offline calendar with no success, they don't know that an offline calendar is not actually available. Provide an indication that the calendar they are subscribed to is currently an online shared calendar and not an off...
over 1 year ago in Calendar View 0 Backlog

Ability to open a conversation link in a pop-up window

Instead of having a conversation link open up in the main reading pane with the rest of the UI on the sides (conversation list, folders navigation, etc.), have it open up independently as if we double clicked on an existing conversation and opened...
over 1 year ago in P3 display 0 Backlog

Front Chat on the sidebar in Front

It would be great to have Front Chat as a sidebar tab within Front (similar to how intercom works)
over 1 year ago in Live Chat 0 Backlog

CSAT: NPS

Support NPS as a grading scale.
over 3 years ago in CSAT - Customisation - survey - scale 0 Backlog

Restrict who you can @mention

In some cases it may be undesirable for users to mention other teammates, thereby inviting them to the conversation. Some examples Users should only be able to mention other teammates with access to the current Workspace Users should only be able ...
about 3 years ago in Restrictions 2 Backlog

Add option to display subject line in drafts automatically

Sometimes we need to amend the subject line and it would be helpful to be able to choose to see it automatically in drafts rather than having to manually open it each time.
over 1 year ago in Shared drafts 0 Backlog