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[context] AI summarize available in discussions

This would be incredibly beneficial to summarize the content of a discussion. I work within a multi-lingual team so it would also be great to summarize and translate a conversation as the current "Summarize with AI" does with email threads
almost 3 years ago in AI / AI summary 0 Backlog

[context] Ai tagging based on entity (date, duration, product name, amount...)

Situation & Request Wish to tag based on spec values such as dates, amounts, and durations. Currently, the AI Tagging tool is not equipped to detect and apply tags based on these structured data types. Potential Solution Invest in entity detec...
over 1 year ago in AI / AI tagging 0 Backlog

Auto-switch email signatures for newly composed and reply emails

Hello, I'm able to set multiple email signatures and swap easily between them, where I have one for newly composed emails and one for reply emails, but it would be useful if new and reply emails could automatically detect when to use these two opt...
almost 3 years ago in Signatures 1 Backlog

Enhance public API to support search

Customer wants the ability to embed their public-facing KB to their website, and then be able to search articles directly in their website. If the public API included search functionality, this would be doable
over 2 years ago in Knowledge Base 0 Backlog

Jump to "most recent unread" when scrolling through conversation

The jumper is based on most recent or most recent unreplied not “most recent unread”
almost 2 years ago in Core Product Experience 1 Backlog

Select Jira reporter in macro input capture

When building a Jira issue-created macro, we can't let the agent select which Jira teammate it should be assigned to.
11 months ago in Developer Platform / Existing integrations 0 Backlog

Customize Jira comment behavior in Front

Every time someone comments on a Jira Ticket, ALL tickets linked to the issue are opened in our Front inbox. Ideally, we would need the comment to be sent to the ticket (& thus only that ticket should open again) where the Jira issue was origi...
11 months ago in Developer Platform / Existing integrations 0 Backlog

Knowledge Base: add a sitemap

Knowledge base: Be able to create a sitemap by language (once multi-language feature is implemented) for SEO purposes.
over 2 years ago in Knowledge Base 0 Backlog

Knowledge Base: Show article category in search results

Show the article category when searching for the article. Right now it only shows once you're clicked into the article.
over 2 years ago in Knowledge Base 0 Backlog

Schedule go-live/publish dates for articles

(For internal knowledge base use case) - Allow us to update processes ahead of time and launch when ready
over 2 years ago in Knowledge Base 0 Backlog