All ideas

Problem It's difficult to identify which AI Answers are failing and understand the root causes. Request Provide a report of questions that AI Answers answered incorrectly, with details to help admins improve accuracy.

Problem Pop-up notifications are only available for conversations, not for discussions. Request Enable pop-up notifications when discussions receive new activity.

Request Make the user's dark mode setting accessible to plugins.

Request Display recently used documents for quick access when attaching files (similar to Outlook's recent documents feature).

Problem On mobile, you can't navigate directly between conversations; you must return to the conversation list to open another conversation (unlike desktop). Request Allow navigating between conversations on mobile without returning to the list.

Request Add Advanced Threat Protection (ATP) support for email attachments with dynamic delivery capabilities.

Problem The unread counter is hidden when the browser tab is pinned or minimized. Request Display a notification badge or counter on pinned browser tabs, similar to Gmail.

Problem Instagram message links show only a media preview instead of the full post. Request Link to the full Instagram post, matching how the Facebook connector works.

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.

Problem Creation and deletion of API tokens and app tokens are not tracked in the audit log, creating a gap in security visibility. Request Log the creation and deletion of all API and app tokens in the audit log so admins can monitor token lifecy...