All ideas

Request Support grouping (nesting) views together and collapsing groups to simplify navigation for users with many views.

Problem Admins can't prevent users from tracking request status in the Customer Portal. Request Allow admins to disable request tracking, so users can only submit requests. Also support submitters continuing conversations via email or other channels.

Problem There's no way to view all custom fields across accounts and contacts in a single report, making it difficult to assess overall data quality. Request Enable exporting a report that shows all custom fields in accounts and contacts for data ...

Problem When teammates manually set their status to busy to focus on Dialpad calls and avoid load-balanced ticket assignments, their status automatically resets to available after each call ends. Request Preserve manually-set status through call c...

Problem Front Chat's JavaScript bundle triggers 'Reduce unused JavaScript' warnings in Lighthouse page speed tests. Request Optimize the Front Chat widget bundle size, including the ability to load only required modules.

Problem Subject lines aren't consistently visible within email threads, especially when multiple emails with different subjects are grouped together, making it difficult to quickly identify and differentiate messages. Request Display subject lines...

Request Apply Smart CSAT to individual inboxes in addition to shared inboxes, so dedicated teammates can track quality for their own external correspondence.

Currently, when you select "Take over" on a Suggested Reply, the quoted message history is removed from the draft and sent message. This request is for that to not be the case, and for Suggested Reply to retain that quoted history when it is taken...

Summary: I’d love to have a dedicated report or filter in Front that shows all conversations archived or closed by automation rules — including which specific rule and branch performed the action. Problem: Right now, the full events export only le...

Request Support Five9 as a telephony integration with the same capabilities as other existing telephony integrations.