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Option: Do not automatically subscribe a teammember

Currently, when a team member responds to an email, it automatically subscribes them. Therefore, the 'shared with me' inbox is rising in volume rapidly. I would like to see the option to turn this off.
over 1 year ago in Core Product Experience 0 Backlog

Duplicate existing Dynamic Object

I have an existing Dynamic Object that I want to duplicate because I want to create many DO with similar configuration with small differences between them. That would be nice to have.
10 months ago in Dynamic objects 0 Backlog

Integrate chatbot with API

Integrate chatbot with API so we can automate lookups to external databases. Ex) Automate lookups like appointment time, enter a zip code to find store locations, etc.
about 1 year ago in Chatbots 0 Backlog

Define visibility order for tags

No description provided
over 3 years ago in Core Product Experience 0 Backlog

Scope inbox availability of tags when importing channels

When an Outlook/gmail inbox is setup as a channel to a Front inbox, and the option to create tags based on Outlook folders/Gmail labels is enabled, the tags show up for all inboxes by default. However, for some customers, this is not the desired b...
over 1 year ago in Object/resource management 0 Backlog

All individual inboxes appear in analytics

Currently, when a teammate adds an individual inbox, they can choose whether it will appear in company analytics or not. This can be update one-by-one, but this is tedious and error-prone and still allows the setting to be changed later by the use...
over 2 years ago in Admins can lock teammate-level settings 0 Backlog

Access runbooks, SOPs, checklists in the conversation

Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...
5 months ago in AI / AI runbooks / Collaborate - work together seamlessly / Linked conversations 0 Backlog

Open Message in inbox if messaged received while sending and archiving

I have missed dozens of important messages because I hit "send and archive" and the client replys back while that is happening. The archive overrides it and I never see the new message until I get a reminder from client or I go looking for it.
about 1 year ago in P3 display / Triage - get to inbox 0 0 Backlog

[language] Summarise conversations in a specific language

The ability to always summarise a conversation in a specific language not just the language the conversation is in.
5 months ago in AI / AI language / AI settings / AI summary 0 Backlog

Todo/task with deadline that can be assigned with reminders

This platform is perfect, if it has a todo/task functionality (with calendar view) it would even better and it works with the existing platform very well. Or allow creation of deadlines for messages so we can use create todo lists outselfs by send...
10 months ago in Core Product Experience 0 Backlog