All ideas

Knowledge base: Be able to create a sitemap by language (once multi-language feature is implemented) for SEO purposes.

Show the article category when searching for the article. Right now it only shows once you're clicked into the article.

(For internal knowledge base use case) - Allow us to update processes ahead of time and launch when ready

Display secondary time zone in calendar, and world clock.

The team has wanted to start trying to use some AI tools to start helping with their inboxes. One of those tools works in either Outlook or in Gmail. It creates Labels (in Gmail) then automatically sorts the emails based on the content and trainin...

Make sure customer data is not being stored indefinitely and unnecessarily by automatically hard-deleting conversations that have been in the trash for 7 days. This is already possible today, but only by activating the data retention policy featur...

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/

The jumper is based on most recent or most recent unreplied not “most recent unread”

Bring more customizability by allowing a simple table-time view