All ideas

To make sure all contacts get created in the synced CRM automatically rather than having to remember to do it manually. One way to do this would be through some sort of rule action

Problem When adding teammates to a view's access list and saving, there is no way to see afterward which teammates have been granted access, making it impossible to verify current permissions. Request Display a list of assigned teammates with chec...

Request Add the ability to set when chatbots are active, such as only during off-hours, with support for conditionally routing conversations to support representatives during business hours.

Problem Manually switching between signatures for newly composed and reply emails is tedious. Request Automatically select the appropriate signature based on whether the email is newly composed or a reply.

Problem Rules can't identify auto-generated emails (from mailing lists, auto-replies, etc.), making it impossible to handle them differently from human-sent messages. Request Add a rule condition to detect whether an email was auto-generated.

We are looking for native continuous or recurring Service Level Agreements (SLAs). The current reliance on only First Reply Time and Resolution Time SLAs is a significant blocker to managing complex, multi-day support issues and achieving a proact...

Problem Unlike Outlook or Apple Mail, Front has no option to accept or decline calendar invites directly in the shared inbox. Request Add accept/decline buttons for calendar invites in shared inboxes so users can manage calendar responses without ...

Problem When moving conversations between inboxes, some participants may have access to the destination inbox but shouldn't continue tracking the conversation—it distracts them. Request Allow archiving conversations for specific teammates when cre...

Problem The recently used tag dropdown is limited to 5 items by default and cannot be customized. Request Allow users to configure the number of recently used tags shown (e.g., increase to 10) or disable the dropdown entirely.

Problem Inbox delegation is currently only available on desktop, making it impossible to reassign inboxes when only mobile access is available. Request Enable teammates to delegate an inbox to other teammates from the mobile app.