All ideas

Problem ProofPoint's Report Phish extension is integrated in Microsoft 365, but using it with Front requires downloading the email and opening it in Outlook, creating friction for users. Request Integrate ProofPoint Report Phish extension support ...

Problem OAuth access to Front is currently granted at the company level and only accessible to company admins, limiting flexible integration options for individual teammates. Request Allow individual teammates to grant OAuth access to external ser...

As a Travel Agent I need to access Ask Copilot natively within our reservation system (via API, embed, or floating widget) so that I can retrieve travel policies and recent booking context for a traveler without switching between applications.

As a Travel Agent I need Ask Copilot to be able to retrieve context from a third-party reservation system (e.g., account name, traveler name) so that its answers are referring to the most up to date info.

Request Allow collecting file attachments as answers to specific macro fields for easier handoffs and escalations between teams.

Request Create a new conversation from a reply, similar to forward as a new conversation, but maintaining the original recipients.

Problem In the Live Dashboard, ticketing inboxes do not show separate counts for snoozed versus non-snoozed waiting conversations, unlike non-ticketing inboxes. Request Show separate counts for snoozed and non-snoozed waiting conversations in all ...

To make sure all contacts get created in the synced CRM automatically rather than having to remember to do it manually. One way to do this would be through some sort of rule action

Problem When adding teammates to a view's access list and saving, there is no way to see afterward which teammates have been granted access, making it impossible to verify current permissions. Request Display a list of assigned teammates with chec...

Problem The support portal title is fixed as 'Requests' and cannot be customized. Request Allow using the configured Help Center Name as the support portal title.