All ideas

When you have an OOO reply on, Front thinks the email that was sent in is read. It would be better to remain unread since it is just an automatic reply.

Currently exports from the analytics tab only support csv, but many users will only open those in excel which does not support regular utf-8 csv files, without corrupting non-ascii characters. Adding an export option in addition to utf-8 csv such ...

so that different teams can have personalised ticket statuses

for tickets to be truly useful you need to be able to select a return time to the inbox if unresolved -similar to Snooze. Also comments and replies should move it back to Assigned

Restrict certain teammates from merging together conversations, to prevent the feature being mis-used.

At the moment, our Analytics paradigm is that you report based on context at event time (or events happening within the Analytics segment). After that segment is closed you cannot update that data anymore. For instance, you cannot add a tag and re...

Use Vonage like Twilio to connect into WhatsApp. I'm not sure if this would be worth exploring as we look at expansion in Europe. Client in Germany brought this up.

Ability for users to reorder Team workspaces in their sidebar

Apply sentiment tags retroactively to previous conversations once properly trained.

Can we have more theme features like Outlook and Google has?