We're not using the "Waiting" status, that is too generic for us.
We have created custom statuses like "Waiting for Customer answer" or "Waiting for logistics answer", that work well. But we are "stuck" with the standard "Waiting" status that we don't use and that pollute our visual interface at Front. Could you give the ability just to hide it ?
Thanks !
Your idea is now live and open for voting.
This is available with custom ticket groups.