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Status Already available
Created by Guest
Created on Apr 18, 2025

Hide the default ticket statuses

We're not using the "Waiting" status, that is too generic for us.

We have created custom statuses like "Waiting for Customer answer" or "Waiting for logistics answer", that work well. But we are "stuck" with the standard "Waiting" status that we don't use and that pollute our visual interface at Front. Could you give the ability just to hide it ?

Thanks !

  • ADMIN RESPONSE
    Jul 24, 2025

    Your idea is now live and open for voting.

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  • Admin
    Connie Chen
    Jul 24, 2025

    This is available with custom ticket groups.