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    Utilise Ticket Statuses in Company Rules

    Ticket Statuses currently cannot be used as conditions or actions in Company Rules - they can only be used in Workspace Rules. This means the rules need to be duplicated for every workspace to apply to all inboxes. This is a time-consuming, manual...
    about 1 year ago in Ticketing 0 Backlog

    Remove internal usage from Knowledge Base analytics

    It would be great to see KB anaytics without including any of our Users that are signed into Front when they view the articles. This would help us to see only the data from what our Customers are viewing/searching/clicking on
    about 2 years ago in Knowledge Base 0 Backlog

    [action] AI compose to show the before and after

    I wish AI compose to be easier to use. Problem 1: It requires to many clicks, it's not automated enough ideas: inline suggestion; autocomplete; floating bar ... Problem 2: hard to know the changes when using a compose text transformation ideas: Se...
    over 1 year ago in AI compose / Core Product Experience 0 Backlog

    CSAT: NPS

    Support NPS as a grading scale.
    almost 5 years ago in CSAT 0 Backlog

    Allow a user to send a message only if certain criteria are met

    There is currently no way to prevent a user from sending a message. Some examples could be: allow only if the conversation has the tag "approved" block sending to external domains if the conversation has the tag "internal" only allow account manag...
    about 2 years ago in Rule library 0 Backlog

    Dialpad Analytics Dashboard within Front

    I'd love to be able to see Talk Time, Hold TIme, etc with our Dialpad integration, direclty in the analytics section of Front!
    about 2 years ago in Developer Platform / Insights 0 Planned

    Slack channels should still import message text/content if attachment size is too large

    Currently we fail to import messages if the message contains a file over 25MB. However, it would be nice if we dropped the attachments that are too large, and still imported the message text. When this happens we should also display some type of w...
    about 2 years ago in Existing integrations 0 Backlog

    ADA Compliance for Front Chat

    No description provided
    almost 4 years ago in Live Chat 0 Backlog

    Shortcut integration

    https://shortcut.com
    almost 5 years ago in New integration requests 1 Backlog

    Select Jira reporter in macro input capture

    When building a Jira issue-created macro, we can't let the agent select which Jira teammate it should be assigned to.
    about 1 year ago in Developer Platform / Existing integrations 0 Backlog