All ideas

Request Enable API access to retrieve teammate activity export data.

Problem Front contacts aren't accessible in the phone's contacts/directory, and there's no Front account option in the device's contact sync settings (which support Google, Outlook, SIM, etc.), making saved work contacts unavailable when calls com...

Problem Currently, tags can only be set to private (individual use) or shared with an entire team group. There's no way to share a tag with a subset of specific teammates. Request Enable sharing tags with individual teammates or specific teammate ...

Problem The "delete / mark as spam" permission is bundled into a single checkbox. Admins cannot allow teammates to mark conversations as spam without also granting them the ability to permanently delete conversations, which carries higher risk in ...

Problem CSAT scores are locked once submitted. If a customer initially rates the service poorly but their experience improves as the conversation continues, they cannot update their rating to reflect the better outcome. Request Enable customers to...

Problem When promoting products via links in email signatures, there is no way to measure how often customers click them or how effective this tactic is. Request Track open rates and click-through rates for links sent in emails.

Problem SLAs and response times are impacted when the team is unavailable during lunch or other breaks in the workday. Request Support multiple periods of business hours within a single day so teams can define non-contiguous working windows.

Problem The app currently opens to the email inbox. Some users want to see their calendar first for immediate visibility of the day's schedule. Request Add a setting to open the app directly to calendar view instead of inbox.

Request Add checkbox functionality in the commenting area to create and track tasks or to-do items within conversations.

Problem Analytics data cannot be updated after a segment closes, preventing retroactive tagging and filtering of historical data. Request Enable retroactive data updates in analytics segments.