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    Native co-browsing in Front Chat

    It would be helpful to have the ability to natively directly screen-share and video conference in Front Chat without our customers having to leave the chat widget and/or download an external application.
    over 2 years ago in Live Chat 0 Backlog

    CSAT: NPS

    Support NPS as a grading scale.
    almost 5 years ago in CSAT 0 Backlog

    Instagram - add link to DM conversation or user profile on Instagram

    There are some features of Instagram DMs that can’t be used from Front (certain types of attachments, stickers, etc.). Additionally, message history is not currently imported in this integration. For these reasons, it’s sometimes necessary to view...
    about 2 years ago in Existing integrations / Other channels 1 Backlog

    Set Default Font @ Company Level

    Our customer's marketing team requires Calibri 16 as a company-wide font. Today, they have to copy text in Calibri 16 from a word doc, then manually paste and save it as a font in Front.
    over 1 year ago in Admin Experience 0 Backlog

    Forwarded messages from Front viewable in the Sent

    We have rules that FWD to another email address, but you can't see that FWD in the sent items inbox.
    about 2 years ago in Core Product Experience / Rule actions 3 Backlog

    Shortcut integration

    https://shortcut.com
    almost 5 years ago in New integration requests 1 Backlog

    Hubspot integration - Log conversation as one e-mail chain in Hubspot

    Currently, when logging a conversation in Hubspot through a rule every message is logged as a different message.Would be nice to be able to log them as a single conversation.
    over 2 years ago in Existing integrations 1 Backlog

    Exclude Tags from Views

    Currently, creating a view allows you to include certain tags within the view, but does not present an opportunity to exclude specifics tags. Excluding tags can be useful in a scenario where you want to view the majority of content, with only a fe...
    over 2 years ago in Tags 0 Backlog

    Simplify searching through different inboxes

    Description: Sometime I forget or I don't see that my search location is either on "All inbox" or "Inbox". This results in not finding the result I seek or having to many results
    almost 5 years ago in Search location 0 Backlog

    Instagram channel — add link to DM / post / story in message

    No description provided
    almost 4 years ago in Existing integrations 1 Backlog