All ideas

When replying a message to a conversation with API, the subject is automatically updated to "Re: " And now I want to change them back by API, but update conversation API can not update conversation's subject title, which should be there, so I requ...

Support NPS as a grading scale.

Having the ability to compose a conversation from a prompt. E.g. Send a holding reply Tell them that I'm ok to meet Monday 2 pm Thank you for the feedback It's almost like a message template, but more dynamic.

This would be handy for web form submissions. Since the email has to be from the contact for the message to be attached to the contact record (no way to set the contact once the message is received), we make our form submissions set the from addre...

Since chat and text are the busiest support channels, an option to set up rules so those conversations are auto-prioritized and routed to the most or first available agent would be great.

Would help when I'm looking for a 1:1 discussion for instance, instead of surfacing all team discussions where this person is included

Have the ability grant shared channel group level permission but not Inbox level permission. This is to avoid giving permissions to send messages from a shared inbox but let a user re-authenticate a channel.

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