RELATED IDEAS
Archive and restore deleted settings objects
Problem
Settings objects such as message templates, tags, and rules can only be deleted permanently. There is no way to archive unused objects or recover accidentally deleted ones.
Request
Allow admins to archive settings objects (removing them from active use without deleting) and restore previously deleted message templates, tags, and rules. This is essential for managing large-scale configurations.
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MERGED
Allow admins to restore deleted tags, templates, and rules
Problem When tags, message templates, or rules are deleted, there is no way to recover them. Accidental deletions require manual recreation, which is time-consuming and error-prone. Request Provide admins with the ability to undelete or restore re...
Backlog
I would be 100% supportive of this feature. My interest is more-so in keep a historical record of our templates but removing them from the day to day queue.
This would be really helpful for shared templates. We had a new team member accidentally delete all our shared message templates. Fortunately Front support helped us get them back, but it was a stressful 36 hours.
I would also like to be able to archive my own message templates and clean up my list when I search without having to permanently delete a template