All ideas

Problem When receiving calls, users only see the contact's name, account, and handle, which may not provide enough information to decide whether to answer the call. Request Allow admins to customize which data fields display in the incoming call w...

Problem Label changes made in Gmail (e.g., by AI sorting tools or manual organization) are not reflected back into Front as tag updates. The initial sync captures labels correctly, but subsequent changes in Gmail are lost. Request Add an option fo...

Problem Knowledge Base article URLs use numeric IDs, which aren't SEO-friendly and provide no context to users. Request Use article titles in URLs for SEO and better user experience.

Problem Blocked and deleted teammates don't appear in filters, making it impossible to reference their historical metrics in reports. Request Enable selection of former teammates when creating reports so historical metrics can be preserved and rev...

Request Expand search functionality to include spam and trash folders. This ensures no important messages are missed when searching across all communications.

Problem Conversation segment IDs are essential for calculating key metrics like reply times, but are only available in the analytics export, not in Core API message endpoints. Request Expose conversation segment IDs in all Core API message endpoin...

Problem Organizations have specific compliance or security requirements around which AI infrastructure provider processes their data, and need assurance their data is handled securely. Request Allow customers to control which AI infrastructure dep...

Request Send a poll with multiple time options to meeting participants. Each person votes on their preference, and the organizer schedules the meeting for the time slot with the most votes.

Request Add an option to disable contact auto-suggestions in the composer for all Front users.

Problem The Front-Slack integration doesn't include Knowledge Base access, unlike other KB platforms. Request Integrate Knowledge Base article access into the Slack integration.