4
VOTE
Status
Backlog
Categories
Existing integrations
Other channels
Created by
Guest
Created on
Jan 6, 2024
RELATED IDEAS
Link to original Instagram conversation
Problem
Some Instagram DM features (certain attachments, stickers, message history) aren't available in Front, requiring agents to view conversations in the original Instagram app or Meta Business Suite.
Request
Add a direct link within Front conversations to view the original Instagram DM.
Yes, the current link in Front opens the media (photo, video) of the Instagram post but does not actually link to the post. Goofy integration!