RELATED IDEAS
Reference inbox custom fields in signatures
Problem
Signatures can use Account custom field variables, but not Inbox custom field variables, forcing users to use Account fields which creates confusion since they only appear after a contact is linked.
Request
Allow signature template variables to pull from Inbox custom fields so one signature can include inbox-specific information.
Would love to see this feature too.
Our use case is applying different telephone numbers and opening hours based on Inbox custom fields.
The same operator might reply from IT support or Operations but the two departments have different phone numbers and availability hours.