All ideas

Hello, One of our Business Cases at White Bird is to isolate tags between inboxes of a same Team. Right now, our only way of ensuring this system works and there's no permeability between tags and inboxes is to manually assign each tag to the corr...

It would be helpful to have the ability to natively directly screen-share and video conference in Front Chat without our customers having to leave the chat widget and/or download an external application.

We have rules that FWD to another email address, but you can't see that FWD in the sent items inbox.

Being able to easily compare workspace performance with an overview of every workspace details

Support NPS as a grading scale.

Currently, when logging a conversation in Hubspot through a rule every message is logged as a different message.Would be nice to be able to log them as a single conversation.

Currently, creating a view allows you to include certain tags within the view, but does not present an opportunity to exclude specifics tags. Excluding tags can be useful in a scenario where you want to view the majority of content, with only a fe...

We use the normal tags feature, and a custom tag feature where we tag the customer name. These data are required to resolve a ticket. Annoyingly, the "Tagging required" dialog box supports autofill, but it doesn't default to selecting any field in...