All ideas

Problem Currently, WhatsApp conversations with Mexican phone numbers are split into separate threads depending on whether the number includes the prefix +52 or +521. Even though these represent the same user, Front treats them as different numbers...

Situation: The current “similar conversation” feature in Front is based on semantic proximity. This approach can be inefficient, especially when users need to find conversations related to specific entities like a ticket number, order number, ship...

Problem Knowledge Base article URLs use numeric IDs, which aren't SEO-friendly and provide no context to users. Request Use article titles in URLs for SEO and better user experience.

Problem The emoji picker doesn't effectively surface recently used emojis at the top, forcing users to scroll through long lists to find frequently used ones. Request Improve the recently-used emoji feature so frequently used emojis appear first i...

Problem When comments are posted via the API, they display as authored by an API token or a generic teammate name, making it unclear which automation or workflow generated the comment. Request Support setting a custom author name when posting comm...

Problem Admins must manually review audit logs to discover critical configuration changes. There is no proactive alerting when high-impact settings are modified. Request Allow admins to subscribe to real-time notifications (email and/or in-app) fo...

Problem When reading an email on the mobile app, there's no quick way to jump to the previous or next email. Request Allow swiping left to go to the previous email and right to go to the next email while in read mode.

Problem When users click "Sync Front with Github", there is no confirmation signal or visual feedback, leaving them uncertain whether the sync completed successfully. Request Add a confirmation message or notification when the GitHub sync complete...

Problem The Front-Slack integration doesn't include Knowledge Base access, unlike other KB platforms. Request Integrate Knowledge Base article access into the Slack integration.

Adding a "notify" action to rule templates in the new rule library