All ideas

Adding a "notify" action to rule templates in the new rule library

Problem The emoji picker doesn't effectively surface recently used emojis at the top, forcing users to scroll through long lists to find frequently used ones. Request Improve the recently-used emoji feature so frequently used emojis appear first i...

Request Allow collecting file attachments as answers to specific macro fields for easier handoffs and escalations between teams.

Request Filter analytics data by channel type—email, voice, and text—for more granular performance analysis.

Problem There's no easy way to get an overview of all teammates for housekeeping and auditing purposes. Request Provide a CSV export of all teammates, either globally or per-workspace.

I would like to request the development of an AI-powered search functionality within the app that can significantly improve how we search through inboxes and find relevant information. Here’s how I envision it working: Question-based Search: The u...

Situation: The current “similar conversation” feature in Front is based on semantic proximity. This approach can be inefficient, especially when users need to find conversations related to specific entities like a ticket number, order number, ship...

Problem Current Telegram integration requires messaging a bot, which disrupts normal messaging behavior for users accustomed to direct number-based communication. Request Allow users to connect Telegram accounts via phone numbers for seamless mess...

Problem Knowledge Base articles can be sent via email templates, but teams using discussions for internal communication have no equivalent feature. Request Enable sending Knowledge Base articles within discussions, matching the email template func...

Request Support Box as a native knowledge source for Knowledge Base and AI features.