All ideas

Problem Front lacks built-in task management, requiring workarounds like creating messages and manually tracking deadlines and assignments. Request Add a task feature with calendar view, deadlines, and the ability to assign tasks to teammates with...

Request Add tag reporting for individual tags in analytics. Currently, only shared tags have dedicated reports.

Problem Custom channels currently support only plain-text replies. Request Enable rich-text formatting as an option when setting up Custom Channels.

Problem Inbox delegation is currently only available on desktop, making it impossible to reassign inboxes when only mobile access is available. Request Enable teammates to delegate an inbox to other teammates from the mobile app.

Request Automatically log Front emails and conversations to corresponding Salesforce Cases for better CRM integration and unified customer context.

Request Create custom fields via the API to extend Front's data model programmatically. This enables deeper integrations and custom workflows without manual field configuration.

Problem The Freshdesk importer doesn't preserve email classifications, tags, or folder structure, requiring manual re-classification of thousands of emails. Request Import tags and folder structure during Freshdesk migration.

As a user who has the Dialpad integration setup, it'd be great to be able to have "tel:" links in other systems open a call within Front's Dialpad integration.

Problem When managing multiple subsidiaries that share a parent domain but maintain separate contact lists, there is no way to identify which subsidiary a specific contact belongs to for attribution purposes. Request Allow multiple Front accounts ...

Problem Auto-responder messages appear at the bottom of email conversations by default, requiring users to scroll to the top to read the main message. On mobile, this creates a poor reading experience with only the auto-responder snippet visible. ...