All ideas

Request Add an option in the email composer to apply borders to images and tables.

Problem Teams need to add calendar links and other customizations to centrally managed signatures, but can only apply the same signature to all users. Request Support conditional syntax (like if/then logic) in signatures to conditionally include o...

Problem Teams accumulate many message templates over time but have no way to review them for consistency with brand voice and tone or organize them effectively. Request Provide an AI-powered tool to review existing templates, improve them for cons...

Problem The print option in Front renders PDF attachments but excludes Word documents, even though customers may choose to send either format. Request Enable the print option to handle Word documents alongside PDFs, either through rendering or a r...

Request Show AI-suggested replies within individual inboxes to enable faster reply composition at the inbox level.

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.

Problem It's difficult to identify which AI Answers are failing and understand the root causes. Request Provide a report of questions that AI Answers answered incorrectly, with details to help admins improve accuracy.

Request Configure the order and visibility of tags in the interface to prioritize important tags and organize your workspace.

Problem There's no way to add custom headers to messages sent via a custom SMTP server. Request Support adding custom headers to emails sent through custom SMTP configuration.

Request Set a persistent default size for reply and compose windows.