All ideas

Problem Receiving a notification for every individual chat message creates excessive noise and distraction. Once a conversation is active, teammates typically stay engaged without per-message alerts. Request Send notifications only when a new chat...

Request Export sequence analytics including open rates and bounce rates to CSV for analysis and reporting.

Problem Admins lack periodic visibility into how licenses are being used across the organization. Request Provide automated monthly email reports showing per-user and per-license usage to inform license management decisions.

Problem When using multiple workspaces, the interface always defaults to one workspace instead of the most-used one, requiring frequent manual switching. Request Allow teammates to set a preferred workspace as their default, so it loads automatica...

Problem Users need to flag emails in Highway but currently lack a direct way to do so from Front, unlike flagging capabilities available in Outlook. Request Create a plugin that allows users to flag messages in Highway directly from the Front inte...

Problem Agents can finish calls and move on without documenting notes or tags, reducing conversation context and organization. Request Display a popup window after voice calls that requires agents to add notes and tags before allowing them to arch...

Feature Request: Nested / Sub-Contact Lists Problem Contact lists are flat — there's no way to nest one list inside another. When a rule references a contact list (e.g. an exclusion list), any changes to that list require an admin to manually upda...

Problem Calendar notifications cannot be disabled independently from inbox notifications. The only workaround is blocking notifications at the OS level, which also prevents wanted inbox alerts. Request Add a calendar notification toggle in notific...

Our team has now fully shifted to Front for dealing with email and other contact channel, as well for individual emails than for shared email. Our emails are connected through the forwarding (SMTP) method, we don’t have Office365 or Google Workspa...

Problem The GET Message endpoint doesn't allow lookup on the external ID field. Request Add external_id as a resource alias for the GET Message endpoint, matching the GET Account endpoint behavior.