All ideas

Currently, when you select "Take over" on a Suggested Reply, the quoted message history is removed from the draft and sent message. This request is for that to not be the case, and for Suggested Reply to retain that quoted history when it is taken...

Problem Admins cannot selectively disable specific actions like contact field editing or message replies. Edits to contact fields in Front do not sync back to CRMs, causing data quality issues. There is also no way to dynamically restrict actions ...

Problem Chatbots are tied to channels, making it difficult to draft and test changes without affecting live deployments. Request Allow creating and modifying chatbot drafts independently of channel assignment.

Summary: I’d love to have a dedicated report or filter in Front that shows all conversations archived or closed by automation rules — including which specific rule and branch performed the action. Problem: Right now, the full events export only le...

Request Support Five9 as a telephony integration with the same capabilities as other existing telephony integrations.

Problem Actions like tagging or archiving conversations take 2-5 minutes to appear in search results, creating friction in time-sensitive workflows. Request Faster search index updates so actions are reflected immediately or near-immediately in se...

Problem The conversation list preview doesn't display the most recent sender's name, often leading to addressing people incorrectly. Request Add a setting to display the most recent sender's name in the conversation list preview.

Problem Admins lack periodic visibility into how licenses are being used across the organization. Request Provide automated monthly email reports showing per-user and per-license usage to inform license management decisions.

Request Add analytics for outbound sequences, including open rate, click rate, and other engagement metrics.

Problem There is no built-in way to broadcast company announcements to all Front users without sending individual emails. Request Add a broadcast notification feature, similar to Front's feature update notifications, that displays announcements wh...