All ideas

Case: after tag deletion Situation: Currently, when an admin deletes an AI tag from an AI tagging rule, the associated message samples used for training are also removed. If the admin wishes to add the tag back, they must go through the process of...

I would like to request the development of an AI-powered search functionality within the app that can significantly improve how we search through inboxes and find relevant information. Here’s how I envision it working: Question-based Search: The u...

After installing Front Chat on my site, I see various items logged to the browser console, like the chat version - could you add an option to the Chat init code to allow developers to disable these logs?

In the list of shared templates, expose the date that each template was last edited. This is useful for finding out-of-date templates that have not been updated recently.

Ability to insert a block of code in an email body correctly either through copy pasting.

It would be helpful to separate out the checkbox for Conversations - delete / mark as spam, as deleting could have negative consequences for a shared inbox that we'd like to prevent, while marking as spam is really an action of a different nature ...

It would be great to have the ability to update a CSAT score. A user might initially rate the service poorly - perhaps due to a slower response or not receiving the answer they expected. However, as the conversation continues and the issue gets re...

Display secondary time zone in calendar, and world clock.