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    Create unified view of all inbox conversations

    Request Provide a single unified view that displays all conversations across multiple inboxes. This simplifies navigation and gives a complete picture of all customer interactions.
    almost 3 years ago in Core Product Experience / Views 0 Backlog

    Mark text prompts optional in macros

    Problem In macros with a Collect Teammate Answer step, text fields are required; teammates cannot leave them empty or skip them, limiting macro branching logic. Request Add an "Optional" checkbox for text fields in the Collect Teammate Answer step...
    over 1 year ago in Macros 0 Backlog

    Set Session Idle Timeout per user

    Problem Session Idle Timeout is only configurable at the company level, but teams have different employees with different roles and shift schedules that require different timeout durations. Request Allow Session Idle Timeout to be configured at th...
    over 3 years ago in Core Product Experience / Other (CPX) 1 Backlog

    Support Mac indent keyboard shortcuts

    Problem When composing messages on Mac (web or desktop app), the standard Mac keyboard shortcuts CMD+] and CMD+[ don't work for increasing and decreasing indentation, requiring manual adjustment of bullet points. Request Support the standard Mac k...
    10 months ago in Core Product Experience 0 Backlog

    Integrate Tango interactive walkthroughs

    Request Support Tango integration in the Knowledge Base to create interactive walkthroughs for common tasks and SOPs. Context Interactive walkthroughs help users quickly learn how to perform tasks without extensive documentation.
    almost 3 years ago in Knowledge Base / New integration requests 2 Backlog

    Add another tier in the workspace for tags

    Our department’s current email and tag structure within Front presents significant organizational challenges that affect efficiency and usability. Current Structure The department consists of 12 offices. Each office has: One primary email a...
    5 months ago in Core Product Experience 0 Backlog

    Trigger on inbound call/SMS, check for name+email match, then add phone or create new contact

    We're currently working with the AirCall integration in Front and have run into an issue: when an inbound call or SMS comes in from a phone number we don't yet have stored, Front creates a brand-new contact instead of merging it with the existing ...
    5 months ago in Existing integrations 0 Backlog

    Increase knowledge base search keywords limit

    Problem Knowledge base articles are limited to 5 search keywords, and each keyword must be typed and selected individually, making it tedious to add comprehensive search coverage. Request Increase or remove the keyword limit per article and provid...
    5 months ago in Knowledge Base 0

    Support multi-company management in Front

    Problem Organizations managing multiple companies cannot properly separate integrations, billing, and user access within a single Front account. Workspaces do not fully address multi-company needs. Request Enable multiple companies to be connected...
    almost 3 years ago in Workspaces 3 Backlog

    Track chatbot link clicks

    Request Track how many chat visitors click on links provided in chatbot flows.
    over 3 years ago in Chatbots 0 Backlog