All ideas

Request Connect Gitbook knowledge base platform with Front.

Request Support Box as a native knowledge source for Knowledge Base and AI features.

Request Be able to retrieve a conversation using its Ticket ID, so customers and support staff can find conversations when they only know the ticket identifier.

Problem It's easy to accidentally share a Google Drive document with someone who doesn't have access to it. Request Receive an alert when you share without access, similar to Gmail's existing behavior.

Problem Users without Analytics permissions see partial metrics for shared resources—showing their own activity and collaborators' work but not the full picture—leading to misunderstandings about team effort. Request Disable the collaborative metr...

Problem Inbox preview shows the first email author by default, making it hard to quickly identify the most recent sender in a conversation chain. Request Allow customization of inbox preview to show the most recent sender first, or provide the abi...

Problem Currently unable to control the reply-to email header when creating emails through Front, especially via the Core API. Request Allow setting a custom reply-to header value when creating email channels and when sending messages through the ...

Problem When a channel is disconnected, only the channel owner is notified. If that teammate is away, admins have no way to know about the disconnection without manually checking. Request Notify admin members when any channel is disconnected, so t...

Request Add an option in the email composer to apply borders to images and tables.

Problem All teammates can add, edit, delete, and browse contacts in the contact manager, with no way to limit access based on role. Request Allow admins to restrict who can add, edit, delete, and browse contacts and accounts in the contact manager...