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Display more "oldest conversations" in the Live Dashboard

No description provided
9 months ago in Insights / Live dashboard 0 Backlog

Keyboard shortcut: backspace for archiving a conversation

No description provided
over 2 years ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Display the most recent sender's name first in the conversation list preview

Currently Front does not display the most recent sender's name and it is often the cause of a person being addressed incorrectly. Provide a setting to change the name that is displayed in the inbox to the person who most recently sent the email.
over 2 years ago in P2 display - conversation list 1 Backlog

Set Default Font @ Company Level

Our customer's marketing team requires Calibri 16 as a company-wide font. Today, they have to copy text in Calibri 16 from a word doc, then manually paste and save it as a font in Front.
about 1 year ago in Admin Experience 0 Backlog

Knowledge Base: Show article category in search results

Show the article category when searching for the article. Right now it only shows once you're clicked into the article.
almost 2 years ago in Knowledge Base 0 Backlog

Schedule go-live/publish dates for articles

(For internal knowledge base use case) - Allow us to update processes ahead of time and launch when ready
almost 2 years ago in Knowledge Base 0 Backlog

Ability to add href sms link to signature

I wanted to be able to create clickable links in my signature. Was able to create a telephone link <a href="tel:+1xxxxxxxxxx" rel="noopener noreferrer">Call</a>, but not a link for sms <a href="sms:+1xxxxxxxxxx" rel="noopener norefe...
over 2 years ago in Signatures 1 Backlog

Knowledge Base - Quickly find "My Drafts"

I often start editing KB articles, and need to step away and return the the article later. Some of our articles are deeply nested in Categories/Sections, and the article I was editing can be hard to find. It would be super helpful to add a "My Dra...
5 months ago in Knowledge Base 0 Backlog

Add attachments (images) in replies for instagram

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?
over 2 years ago in Attachments / Existing integrations 0 Backlog

Reply as a new conversation

Similar to forward as a new conversation, but with the same recipients.
over 2 years ago in Compose - write efficiently with quality 3 Backlog