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Capability to broadcast messages on the chat widget during downtime

When coverage is sparse or there is a service outage, customers would like to be able to notify customers opening the chat widget.
8 months ago in Chatbots 0 Backlog

Freshservice IT Service Management Integration

Feature to submit Freshservice incident or service request ticket. Ticket details are synched back to Front for traceability
8 months ago in New integration requests 0 Backlog

SEO support for knowledge base

Please comment what sorts of search engine optimization support you are interested in when voting.
about 1 year ago in Knowledge Base 0 Backlog

Hubspot / Salesforce CRM Sync to update lists

Ability to have contact/accounts lists updated just like custom fields from the CRM Syncs (Salesforce, Hubspot etc)
about 1 year ago in Contacts / Existing integrations 0 Backlog

Extend 100 attachment per conversation limit

No description provided
over 1 year ago in Core Product Experience 0 Backlog

Merge conversation using API

No description provided
over 1 year ago in Core API 0 Backlog

Disable dynamic variables within composer

Remove '{{ }}' function from the composer so it can be used in the email body
about 2 years ago in Message templates 1 Backlog

Sync contacts of Front with phone

Just like in outlook, your personal Front contact list should be visible in your phone under contacts/directory. Also, when chosing which accounts to sync (google, outlook, sim, etc) there is no option for Front, hence my saved contacts from work ...
over 1 year ago in Contacts 0 Backlog

Share tags with specific teammates

Our company is currently using Front as the main office software. We hope to manage every email received and sent during the work process by adding different tags to the email. However, I found that the tag provided by Front can only be used priva...
over 1 year ago in Core Product Experience 1 Backlog

Create a 'split screen' view where a discussion shows up next to an email thread

Would enable conversation in a much easier way, without internal communications being buried in the email thread as they currently are (when it is very easy to miss internal updates or requests if they are buried by emails).
over 1 year ago in Core Product Experience 0 Backlog