All ideas

Store contacts created in Front, back to the provider tool like M365, Google Workspace, etc.

All customers on the portal to take quick actions by surfacing quick actions (similar to macros in the inbox) on the portal. (Not necessarily attached to a conversation - instead just quick actions that allow users to interact with systems such as...

Allow to customise the CSAT stars , in survey and in signature Problems: Stars are not prominent enough for some customers Allow to make them stand out more. Some customer also want control over the starts look and feel

The ability for Views to have an "AND" condition (rather than OR). Example: I want the view to shown me all conversations with Tag A and Tag B applied. Currently Views would show conversation with either Tag A or Tag B applied.

Ability to insert a block of code in an email body correctly either through copy pasting.

It would be great to be able to split business hours between morning and afternoon times to ensure SLAs and response times don't get impacted by team unavailability during lunch

Our team has now fully shifted to Front for dealing with email and other contact channel, as well for individual emails than for shared email. Our emails are connected through the forwarding (SMTP) method, we don’t have Office365 or Google Workspa...