All ideas

Problem Rule creation permissions are currently binary—users either can or cannot create rules. There is no way to restrict which types of rules specific users can create. Request Add granular permissions for rule creation, allowing administrators...

Problem Message templates use a default signature for all users, but teams want to associate different signatures with different templates. Request Allow assigning a specific signature to a message template.

Request Add Booking.com direct messages as a native channel type in Front, allowing conversations to be managed alongside other channels.

Problem When receiving calls, users only see the contact's name, account, and handle, which may not provide enough information to decide whether to answer the call. Request Allow admins to customize which data fields display in the incoming call w...

Problem Users can create personal rules that move sensitive messages to shared inboxes or perform other unintended actions, with no admin oversight. Request Allow admins to set up alerts or blocks when a user creates a rule matching certain patter...

Request Export all tags to CSV for auditing and housekeeping.

Problem Developers installing Front Chat see various logs in the browser console, including chat version information. Request Add an option to the Chat initialization code to allow developers to suppress these console logs.

Problem Conversation segment IDs are essential for calculating key metrics like reply times, but are only available in the analytics export, not in Core API message endpoints. Request Expose conversation segment IDs in all Core API message endpoin...

Problem Organizations have specific compliance or security requirements around which AI infrastructure provider processes their data, and need assurance their data is handled securely. Request Allow customers to control which AI infrastructure dep...

each Team member can view their own metrics each team member can view & comment on their own Smart QA and see all feedback.