All ideas

Problem Rule creation permissions are currently binary—users either can or cannot create rules. There is no way to restrict which types of rules specific users can create. Request Add granular permissions for rule creation, allowing administrators...

Problem Message templates use a default signature for all users, but teams want to associate different signatures with different templates. Request Allow assigning a specific signature to a message template.

Request Add Booking.com direct messages as a native channel type in Front, allowing conversations to be managed alongside other channels.

Request Export all tags to CSV for auditing and housekeeping.

Problem Users can create personal rules that move sensitive messages to shared inboxes or perform other unintended actions, with no admin oversight. Request Allow admins to set up alerts or blocks when a user creates a rule matching certain patter...

Problem Developers installing Front Chat see various logs in the browser console, including chat version information. Request Add an option to the Chat initialization code to allow developers to suppress these console logs.

Problem When receiving calls, users only see the contact's name, account, and handle, which may not provide enough information to decide whether to answer the call. Request Allow admins to customize which data fields display in the incoming call w...

Request Support dragging and dropping an email into a draft as an attachment.

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).

each Team member can view their own metrics each team member can view & comment on their own Smart QA and see all feedback.