All ideas

Problem When a chat visitor abandons a Front Chat flow without completing it, you can't see what information they entered. Request Show visitor inputs from abandoned Front Chat sessions so you can identify and proactively reach out to prospects wh...

Problem Branch by Autopilot Answer currently evaluates only message text and structured fields, not data extracted from PDF attachments. This limits routing logic to emails and metadata. Request Extend the feature to evaluate data extracted from P...

Request Add Discord as a native channel type in Front, allowing conversations to be managed alongside other channels.

Problem The DocuSign integration available in Outlook saved time by enabling signature requests without leaving the inbox. This capability was lost when switching to Front. Request Add DocuSign integration to Front so teams can send documents for ...

Problem When a teammate opens an email to read it, the email becomes unavailable to other teammates in the shared inbox until it's assigned, reducing visibility into all incoming messages. Request Allow teammates to read and view emails without hi...

Problem Shared calendar events can't be visually distinguished by type when viewing or creating them in Front Calendar. Request Support color coding calendar events by category, such as Training as blue or Demos as green.

Problem Customers need to understand CSAT and NPS performance broken down by different issue types, but filtering by tags in analytics is extremely cumbersome and does not provide a holistic view. Request Provide an analytics view that displays CS...

Problem AI features are only available for shared inboxes, but most interactions occur through individual inboxes. Request Enable AI features for individual inboxes.

Problem Calendar events are only synced for the next 12 months, limiting visibility to historical or far-future events. Request Expand the calendar sync window to include events beyond the 12-month range.

Problem Send Later messages in Drafts do not display their scheduled send time, making it difficult to find and manage multiple scheduled messages (especially when several messages about the same topic are scheduled days or months apart). Request ...