All ideas

Problem Users need to send emails from their personal address but have visibility and assignment in a shared inbox. Request Allow initiating emails from a personal address while keeping them visible in a shared inbox. Replies should appear as assi...

Problem Recruiters must ask users to send a direct message before beginning a conversation, adding extra steps and delaying engagement. Request Ability to delete or hide comments, like or react to comments, and send private messages directly to co...

Problem Inbox preview shows the first email author by default, making it hard to quickly identify the most recent sender in a conversation chain. Request Allow customization of inbox preview to show the most recent sender first, or provide the abi...

Problem Developers installing Front Chat see various logs in the browser console, including chat version information. Request Add an option to the Chat initialization code to allow developers to suppress these console logs.

Problem Creating new tasks requires navigating through the UI, which slows down workflow when managing multiple tasks throughout Front. Request Provide a keyboard shortcut to create new tasks quickly from anywhere in Front without navigating menus.

Problem Scheduling links only work for a single person, limiting availability options for customers. Request Enable scheduling links that allow multiple teammates to offer their availability so guests can book with any of them.

Problem Testing Branch by Autopilot rules on the entire conversation may not reflect the specific message context you want to test. Recreating the same context by resending messages is infeasible. Request Add ability to test a rule on a specific m...

Problem Typing message responses manually is slow, especially when the job requires rapid responses to minimize delays (e.g., coordinating with drivers). Request Add voice-to-text capability for composing messages to enable faster responses.

Problem When automations draft emails, threads can become cluttered with unsent drafts that the team then has to manually delete. Request Add a rule that automatically clears unsent drafts on a thread when a new outbound message is sent.

Problem When a channel is disconnected, only the channel owner is notified. If that teammate is away, admins have no way to know about the disconnection without manually checking. Request Notify admin members when any channel is disconnected, so t...