All ideas

Problem Event owners have no way to transfer ownership to another user. Request Enable event owners to transfer ownership so another user can manage the event going forward.

Problem Emails sent or received using O365's native encryption cannot be decrypted and viewed within Front, forcing teammates to switch to Outlook. Request Allow O365/Azure encrypted messages to be decrypted and read in Front, and enable sending e...

Problem Sharing a view requires manually selecting individual teammates, and new group members don't automatically receive the shared view. Request Allow views to be shared with teammate groups and pinned to their sidebar, so all current and futur...

Right now you can create a View (basically a saved filter view) but then only select from Shared Inboxes. You should be able to create a filter view and save that view where you can select your Personal Inbox. This is more flexible than Tags, whic...

Problem Pinned comments are marked only with a small grey icon and visually resemble normal comments, making them difficult to distinguish in the conversation timeline. Request Improve the visual prominence of pinned comments so they stand out cle...

Problem Calendar only supports 'Show as busy' and 'Show as free' status options, which don't clearly indicate Out of Office periods when teammates block annual leave. Request Add an 'Out of Office' (OOF) status option to the calendar to provide gr...

Problem Front Chat does not account for agent availability, so customers may start chat conversations even when no agents are online, creating mismatched expectations about synchronous support. Request Add the ability to branch chat flows based on...

Problem Managing high volume of emails with rapid back-and-forth communication creates inbox overload. Request Batch incoming emails and reveal them at scheduled times to help manage notification frequency. Context Similar to Boomerang's inbox pau...

Problem Rules can update conversation subject for internal visibility, but this doesn't change the message subject when replying. Request Add a rule action to update the message subject line when replying to a conversation. Context This allows rem...

Problem The account name in customer portal notification emails is not customizable. Request Ability to customize the sender account name per customer portal or per workspace in customer portal notification emails.