All ideas

Request Add tag filtering capability to the live dashboard for better visibility into conversation categories.

Problem Front lacks automated tools to help teams identify phishing emails, especially as AI-generated phishing attempts become more sophisticated. Request Provide phishing detection capabilities such as rule actions triggered by first-contact ema...

Problem Conversations are sorted by sent timestamp rather than when they were received or imported. Request Sort conversations by received or imported timestamp.

Problem SLA rules currently apply at the conversation level, limiting control over which specific messages trigger SLA timers. Request Enable SLA rules to target individual messages rather than entire conversations, allowing more precise control o...

Problem Conversation custom fields are difficult to locate and use compared to traditional ticketing tools. Users must actively search for them rather than seeing context at a glance. Request Make custom fields more visible and interactive in conv...

Problem Long comment threads become difficult to follow. Request Support nested or threaded comments.

Currently, notifications triggered by rules and notifications from comments appear together in the same view. It would be very helpful to separate these into different notification views or categories. Why this matters: Comments are usually more...

Problem When rolling out new API keys and deprecating old ones, admins can't selectively delete old keys without risking accidental removal of newly created or still-needed keys. Request Enable bulk selection and deletion of API keys by specific c...

Problem Users need to integrate their own AI systems directly into Front to leverage custom logic for conversation assistance and workflow automation. Request Support integrations for custom AI assistants that can operate within Front conversation...

Problem Users must type email responses, which is slower than speaking naturally. Request Add voice-to-email capability that converts spoken words to written email matching the user's tone and conciseness.