All ideas

When you view a completed Chatbot<>Visitor conversation in the conversation UI, we see the AI/Visitor messages differentiated by being bolded or not. While the HTML version of the message accessible via the API does contain the same bolding,...

We often send out a test of a new email strategy / approach and it would be great to be able to measure 'opens' and 'clicks' like you can with a marketing campaign - to measure the success of various customer success or sales initiatives. I think ...

At the moment you can get only 3 lines for recent searches, can there be an option to expand that or have it as standard for more recent history to be displayed

Provide an overview off all tags when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

Aggregate metrics by median/percentiles, not only averages

Select signature when using the [Reply with a message template] rule or macro action.

Track creation and deletion of App and API tokens on the audit logs.

Allow admins to configure an address that phishing emails should be sent to

Example use case: In building some rules/macros, I want to access the current timestamp. For example, I want to create a tag prefixed with the current date; "[2025-03-25] {generated-tag-name}". At present, you can fetch a timestamp from attributes...