All ideas

Problem Rules cannot automatically CC contacts on messages, requiring manual steps to ensure compliance with internal processes and customer requests. Request Add support for dynamic CC addresses in the Reply using message template rule action so ...

Problem Smart QA evaluation applies to all teammates by default, but some teams need to exclude specific people (e.g., new hires still in onboarding). Request Allow rules to specify which teammates or teammate groups should be evaluated by Smart QA.

Request Add a column to the teammate report showing the number of resolved conversations per teammate.

Problem All teammates can add, edit, delete, and browse contacts in the contact manager, with no way to limit access based on role. Request Allow admins to restrict who can add, edit, delete, and browse contacts and accounts in the contact manager...

Problem Deleting conversations in personal inboxes requires clicking through menus rather than using the hover actions. Request Add trash as an option in the conversation hover action menu.

Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...

Problem Manual tagging is time-consuming, but fully automatic tagging is not trusted without human review. Request Display AI-generated tag suggestions for conversations that the team can review and validate before applying.

Problem Smart CSAT only evaluates emails and ignores comments on conversations, resulting in incomplete scoring context when important information is captured in comments. Request Include conversation comments in Smart CSAT evaluation to capture c...

Problem Incoming DialPad calls are not prominently announced when the Front app window is minimized, causing users to miss calls. Request Display a large, noticeable pop-up alert for incoming DialPad calls even when the app is minimized.

Problem All teammates in the organization are visible to each other regardless of workspace access, which is problematic for companies running multiple businesses or divisions in Front. Request Limit teammate visibility so users can only see teamm...