All ideas

Request Allow setting a monthly spending cap on usage-based AI features that automatically disables them when the cap is reached until the next billing cycle.

Problem Signatures can only be shared across all individual channels, with no way to target specific groups of teammates based on role, location, or team. Request Allow admins to share a signature with a teammate group, making it easier to tailor ...

Request Support scheduling messages to send later and automatically archiving conversations when replies are sent. This improves workflow flexibility and conversation management.

Problem Teams accumulate many message templates over time but have no way to review them for consistency with brand voice and tone or organize them effectively. Request Provide an AI-powered tool to review existing templates, improve them for cons...

Problem The print option in Front renders PDF attachments but excludes Word documents, even though customers may choose to send either format. Request Enable the print option to handle Word documents alongside PDFs, either through rendering or a r...

Problem Teams working across multiple departments must manually snooze every conversation moved to waiting status for internal follow-up, adding manual steps to the triage workflow. Request Automatically display the snooze date/time option by defa...

Problem All Knowledge Base articles have the same visibility settings; there's no way to keep some private or in draft status. Request Add visibility controls (private, draft, published) at the article level in the Knowledge Base.

Problem Managing Knowledge Base articles requires selecting them individually when moving content, making bulk operations inefficient. Request Add multi-select and select-all functionality for Knowledge Base articles to enable batch operations.

Problem Rule sets with many conditions cannot be reordered or sorted, making large master rule sets difficult to navigate and manage. Request Allow sorting and manual reordering of rule conditions by teammate, tag, or custom order to improve rule ...