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    Jira Service Desk integration

    https://www.atlassian.com/software/helpdesk-software
    almost 3 years ago in New integration requests 2 Backlog

    Create linked conversations to an existing conversation using the public API

    The ability to create a linked conversation via the API and attach it to an existing conversation
    about 2 years ago in  0 Backlog

    Add rules action to exclude a message from a conversation

    The current options for dealing with unwanted messages like OOO replies are limited to archiving/resolving the conversation or merely tagging the message. For shared inboxes with ticket statuses enabled, the "Archive conversation" action inappropr...
    5 months ago in Advanced rule conditions and actions 0 Backlog

    Smart QA score in a dynamic variable

    Enable workflows based on the result of a smart QA evaluation
    9 months ago in AI / AI Smart QA / Workflows 0 Backlog

    Salesforce integration — ability to log emails to Cases

    No description provided
    almost 3 years ago in Existing integrations 0 Backlog

    CSAT analytics table by tag (issue type)

    Customers want to understand the user experience (NPS, CSAT) based on different issue types. Today, we can apply tags to filter in analytics but it'll be an extremely cumbersome process to get a holistic view of this data.
    about 2 years ago in CSAT 0 Backlog

    Restrict who you can @mention

    In some cases it may be undesirable for users to mention other teammates, thereby inviting them to the conversation. Some examples Users should only be able to mention other teammates with access to the current Workspace Users should only be able ...
    over 4 years ago in Restrictions 3 Backlog

    Ability to create custom fields via the API

    No description provided
    almost 3 years ago in Developer Platform 0 Backlog

    Add quick actions to Portal - Self Service Actions

    All customers on the portal to take quick actions by surfacing quick actions (similar to macros in the inbox) on the portal. (Not necessarily attached to a conversation - instead just quick actions that allow users to interact with systems such as...
    9 months ago in Customer Portal 0 Backlog

    Edit Shortcuts

    Be able to customize Shortcuts (such as Cmd + T for Tag), to switch things around and do faster the commands you most use. More options for this feature, such as a way to quickly copy the conversation ID.
    about 1 year ago in Core Product Experience 1 Will not do