All ideas

Request Enhance the language detection system used in Front to better identify and handle multiple languages in conversations.

Request Add Shopify inbox as a communication channel in Front to consolidate customer conversations and enable live chat within the platform. Context Shopify inbox offers order tracking capabilities that would enhance Front's conversation manageme...

Problem Custom fields are only supported on API-connected objects, not on objects created and managed manually within Front (e.g., project objects stored in on-premise systems). Request Ability to manually create objects via the Front UI, define c...

Problem Rules can only check for the 'is snoozed' condition, which causes rules to re-open conversations and cancel teammate snoozes that were set intentionally. Request Add an 'is not snoozed' rule condition so rules respect teammate snoozes and ...

Problem Users must type email responses, which is slower than speaking naturally. Request Add voice-to-email capability that converts spoken words to written email matching the user's tone and conciseness.

Problem The AI compose tones do not align with how an individual company communicates and do not reflect their unique brand voice. Request Enable users to create custom AI tones based on their company's communication style, or allow the AI to lear...

Request Add a setting to automatically expand all messages and show full conversation history by default, so previous messages are visible without clicking expand.

Problem Slack bot messages include attachments and blocks that are not captured in the message text. Request Include all Slack message content (attachments, blocks, etc.) in the imported message.

Request Export contacts and accounts from contact lists to Excel, including all custom fields for integration with external systems.