All ideas

Problem Deleting conversations in personal inboxes requires clicking through menus rather than using the hover actions. Request Add trash as an option in the conversation hover action menu.

Problem All teammates in the organization are visible to each other regardless of workspace access, which is problematic for companies running multiple businesses or divisions in Front. Request Limit teammate visibility so users can only see teamm...

Problem Creating new tasks requires navigating through the UI, which slows down workflow when managing multiple tasks throughout Front. Request Provide a keyboard shortcut to create new tasks quickly from anywhere in Front without navigating menus.

Problem Testing Branch by Autopilot rules on the entire conversation may not reflect the specific message context you want to test. Recreating the same context by resending messages is infeasible. Request Add ability to test a rule on a specific m...

Problem Typing message responses manually is slow, especially when the job requires rapid responses to minimize delays (e.g., coordinating with drivers). Request Add voice-to-text capability for composing messages to enable faster responses.

Problem When automations draft emails, threads can become cluttered with unsent drafts that the team then has to manually delete. Request Add a rule that automatically clears unsent drafts on a thread when a new outbound message is sent.

Problem Branch by Autopilot Answer currently evaluates only message text and structured fields, not data extracted from PDF attachments. This limits routing logic to emails and metadata. Request Extend the feature to evaluate data extracted from P...

Problem Front lacks automated tools to help teams identify phishing emails, especially as AI-generated phishing attempts become more sophisticated. Request Provide phishing detection capabilities such as rule actions triggered by first-contact ema...

Problem Conversations are sorted by sent timestamp rather than when they were received or imported. Request Sort conversations by received or imported timestamp.

Problem SLA rules currently apply at the conversation level, limiting control over which specific messages trigger SLA timers. Request Enable SLA rules to target individual messages rather than entire conversations, allowing more precise control o...