All ideas

Problem The calendar view doesn't offer a single-day view option. Request Add the ability to toggle to a single-day view in the full Front Calendar view.

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).

Problem Knowledge Base links open in the same browser tab, interrupting the information search flow. Request Links in the Knowledge Base should open in a new tab so users can continue browsing without losing their place.

Problem Rules and macros cannot reference or operate on other conversations, limiting automation for cross-conversation workflows. Request Allow rules and macros to query and act on conversations based on custom field values (e.g., resolve all con...

Problem Viewing multiple attachments requires closing and reopening each one individually, which is tedious when reviewing many photos or files. Request Enable swiping or quick navigation between attachments without closing and reopening.

Request Expose a source type indicator in the merged_conversations API endpoint to indicate when conversations were merged via automation rules versus manual merge.

Request Show popup notifications when new chat conversations arrive.

Problem Snooze intervals count calendar days, so an email snoozed on Friday for 2 days returns on Sunday instead of Tuesday—misaligning with team schedules that exclude weekends. Request Add a snooze option that counts working days only (excluding...

Problem Macros can only be created at the team level and are shared by all users, preventing individual customization of workflows. Request Allow users to create personal-level macros with custom actions (e.g., auto-label, move to custom view).

Problem Teams using multiple task management tools can't consolidate to tools they already pay for. Request Create an integration with Microsoft Planner.