All ideas

Problem Message templates cannot be modified within rules, forcing users to create duplicate templates when they want to customize responses (e.g., adding a disclaimer). Request Allow modifying or composing message templates in dynamic variables t...

Problem Any teammate can merge conversations, and misuse of this feature can cause data integrity issues with no way to restrict it. Request Allow admins to restrict which teammates have permission to merge conversations, preventing accidental or ...

Request Zoom message text by percentage using scroll wheel (similar to Outlook's zoom feature).

Problem When conversations are moved from personal inboxes to shared inboxes via the 'move to inbox' rule, personal copies are automatically archived for all Participants, removing them from team view. Request Stop auto-archiving personal copies f...

Problem When a macro automatically collects information via rules or AI extraction and submits it to a third-party system, inaccurate extraction can lead to incorrect data being sent. Request Add a preview step before macro submission so users can...

Problem Users need to integrate their own AI systems directly into Front to leverage custom logic for conversation assistance and workflow automation. Request Support integrations for custom AI assistants that can operate within Front conversation...

Request Integrate with Google Drive shared team drives to enable seamless file sharing and collaboration within conversations.

Problem Unsubscribing from a conversation thread prevents all subsequent emails from that thread from being delivered, even when an email is addressed directly to the user. Request Deliver emails sent directly to an individual even if they've unsu...

Request Add tag filtering capability to the live dashboard for better visibility into conversation categories.

Request Connect Microsoft SharePoint for document and content management within Front.