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    Log emails from Front to Gainsight

    Similar to how the Salesforce and Hubspot rules work
    almost 3 years ago in Existing integrations 0 Backlog

    Edit Shortcuts

    Be able to customize Shortcuts (such as Cmd + T for Tag), to switch things around and do faster the commands you most use. More options for this feature, such as a way to quickly copy the conversation ID.
    about 1 year ago in Core Product Experience 1 Will not do

    Track 'seen' receipts

    We often send out a test of a new email strategy / approach and it would be great to be able to measure 'opens' and 'clicks' like you can with a marketing campaign - to measure the success of various customer success or sales initiatives. I think ...
    almost 2 years ago in Insights 1 Will not do

    Sort conversation list by received/imported timestamp rather than sent timestamp

    Front today displays conversations in order of when they were sent, not received or imported in the product. This is a suggestion to offer sorting by received timestamp instead of sent.
    almost 3 years ago in P2 display - conversation list 0 Backlog

    Choose whether a moved conversation (by a rule) is archived or not for subscribers

    When a conversation is moved by a rule : Choose whether it archives or not for subscribers : today, front automatically archives the conversation for subscribers.
    almost 3 years ago in Workflows 0 Backlog

    Create linked conversations to an existing conversation using the public API

    The ability to create a linked conversation via the API and attach it to an existing conversation
    about 2 years ago in  0 Backlog

    Report Phishing and Spam integration with Google Workspace

    Currently when users report phishing in FrontApp, the FrontApp Security team gets notified.We would like our internal staff to get notified as well, and if possible integrate this into Google Workspace so those reports show up in the Security Dash...
    almost 3 years ago in Security / Systems 1 Backlog

    Jira Service Desk integration

    https://www.atlassian.com/software/helpdesk-software
    almost 3 years ago in New integration requests 2 Backlog

    CSAT analytics table by tag (issue type)

    Customers want to understand the user experience (NPS, CSAT) based on different issue types. Today, we can apply tags to filter in analytics but it'll be an extremely cumbersome process to get a holistic view of this data.
    about 2 years ago in CSAT 0 Backlog

    Salesforce integration — ability to log emails to Cases

    No description provided
    almost 3 years ago in Existing integrations 0 Backlog