All ideas

Problem Agents spend time searching for information to answer customer questions, slowing response workflows. Request Provide an internal AI chatbot that agents can query to quickly find information and answers (not a customer-facing feature).

Problem When creating views that apply across multiple inboxes, I have to manually select each inbox. When new inboxes are added later, I must manually update all views to include them, creating extra work. Request Add a 'Select all inboxes' optio...

Problem Reviewing all rules across the workspace for auditing and housekeeping is difficult without a consolidated view. Request Export all rules (globally or per-Workspace) to CSV for easier auditing and management.

Request Add a column to the teammate report showing the number of resolved conversations per teammate.

Problem Knowledge Base links open in the same browser tab, interrupting the information search flow. Request Links in the Knowledge Base should open in a new tab so users can continue browsing without losing their place.

Problem Snooze intervals count calendar days, so an email snoozed on Friday for 2 days returns on Sunday instead of Tuesday—misaligning with team schedules that exclude weekends. Request Add a snooze option that counts working days only (excluding...

Problem There's no way to view all custom fields across accounts and contacts in a single report, making it difficult to assess overall data quality. Request Enable exporting a report that shows all custom fields in accounts and contacts for data ...

Problem Creating new tasks requires navigating through the UI, which slows down workflow when managing multiple tasks throughout Front. Request Provide a keyboard shortcut to create new tasks quickly from anywhere in Front without navigating menus.

Request Show popup notifications when new chat conversations arrive.

Request Provide a larger range of colors for calendar events.