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Status Backlog
Categories Existing metrics
Created by Guest
Created on May 6, 2024

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Resolution metrics per teammate

Want the ability to add the 'number of resolved conversations' as a column in the teammate report. Want to have a quick view of how many conversations each teammate in the workspace completed.

  • ADMIN RESPONSE
    Jul 25, 2025

    Your idea is now live and open for voting.

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  • Guest
    Sep 4, 2025

    +1'ing this feature.

    It would be great if we can add all resolution metrics (volume, efficiency and time in ticket status) to the 'team performance' screen.

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