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    Smart QA score in a dynamic variable

    Enable workflows based on the result of a smart QA evaluation
    9 months ago in AI / AI Smart QA / Workflows 0 Backlog

    Edit Shortcuts

    Be able to customize Shortcuts (such as Cmd + T for Tag), to switch things around and do faster the commands you most use. More options for this feature, such as a way to quickly copy the conversation ID.
    about 1 year ago in Core Product Experience 1 Will not do

    Nesting / Grouping Views

    As a user with lots of views, I would like to be able to nest/group views together and collapse groupings, so that my views are more manageable and easier to navigate.
    over 2 years ago in Core Product Experience 0 Backlog

    Oracle Netsuite integration

    PlascoID has requested an Oracle Netsuite integration, because this is where they document all their support ticket. For each conversation, they manually create a ticket in Oracle Netsuite, copy-pasting the content of emails and associating a stat...
    over 2 years ago in New integration requests 0 Backlog

    Add quick actions to Portal - Self Service Actions

    All customers on the portal to take quick actions by surfacing quick actions (similar to macros in the inbox) on the portal. (Not necessarily attached to a conversation - instead just quick actions that allow users to interact with systems such as...
    9 months ago in Customer Portal 0 Backlog

    Report on individual tags

    No description provided
    almost 4 years ago in Existing metrics 0 Backlog

    Create an ALL view, which shows you conversations that are in certain shared inboxes + conversations in your private inbox

    No description provided
    over 2 years ago in Core Product Experience / Views 0 Backlog

    Discord channel integration

    No description provided
    almost 4 years ago in New integration requests 0 Backlog

    Sync calendar events past the next 12 months

    Expands the range for syncing calendar to Front past 1 year
    about 3 years ago in Calendar View / Managing/Updating Events 0 Backlog

    Sharepoint integration

    More context here: https://community.front.com/front-certified-administrators-52/sharepoint-integration-733?tid=733&postid=1745#post1745
    about 3 years ago in Existing integrations 1 Backlog