All ideas

Problem Users need to integrate their own AI systems directly into Front to leverage custom logic for conversation assistance and workflow automation. Request Support integrations for custom AI assistants that can operate within Front conversation...

Problem Users must type email responses, which is slower than speaking naturally. Request Add voice-to-email capability that converts spoken words to written email matching the user's tone and conciseness.

Problem When composing messages on Mac (web or desktop app), the standard Mac keyboard shortcuts CMD+] and CMD+[ don't work for increasing and decreasing indentation, requiring manual adjustment of bullet points. Request Support the standard Mac k...

Problem All customers see the same chatbot flow regardless of their attributes or support category. Request Allow customizing chatbot flows based on contact fields so different customer types receive relevant flows for their support needs.

Request Zoom message text by percentage using scroll wheel (similar to Outlook's zoom feature).

Problem Currently, only text-type WhatsApp templates can be sent from Front. Previously supported template types such as "Quick Reply" and "List Picker" are no longer available. Request Re-enable support for non-text WhatsApp template types to all...

Problem Out of Office status currently auto-mutes all notifications, making it impossible to selectively manage notification settings while away. Request Allow notification settings to remain customizable when Out of Office is active, with notific...

Problem The AI compose tones do not align with how an individual company communicates and do not reflect their unique brand voice. Request Enable users to create custom AI tones based on their company's communication style, or allow the AI to lear...

Problem Any teammate can merge conversations, and misuse of this feature can cause data integrity issues with no way to restrict it. Request Allow admins to restrict which teammates have permission to merge conversations, preventing accidental or ...

Problem Automated actions fail silently without details visible in the app or admin logs. Request Show failure information to teammates and admins so they can understand what went wrong.