All ideas

Problem Support managers can't react immediately to CSAT surveys because they don't receive real-time notifications. Request Send real-time notifications for CSAT responses that match specified criteria such as score or account.

Problem Analytics metrics do not include manually triggered automated messages, resulting in incomplete visibility of teammate work and activity. Request Include manually triggered auto-replies in analytics and team metrics so work is accurately r...

Problem The 100-message limit for merging conversations is frequently exceeded when merging large email chains with multiple team members, preventing the use of this feature. Request Increase the message limit for merging conversations, or remove ...

Problem Support agents need to view customer Stripe subscription and product information but must leave Front to access it. Request Display customer Stripe products and subscriptions within the conversation.

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."

Problem Out of Office status currently auto-mutes all notifications, making it impossible to selectively manage notification settings while away. Request Allow notification settings to remain customizable when Out of Office is active, with notific...

Request Connect Gitbook knowledge base platform with Front.

Request Automatically add the most recently used snooze time to the snooze menu for quick access. Context Users often snooze conversations to the same time they previously snoozed for, such as the morning of a follow-up call.

Problem The AI Translate feature does not always detect messages that need translation, and there is no manual option to force translation when needed. Request Add a manual option to force AI translation for specific messages or entire conversatio...

Problem Chatbot greeting messages appear immediately on page load, which can be distracting to visitors actively using the page. Request Support customization of the delay before the chatbot greeting message appears.