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All individual inboxes appear in analytics

Currently, when a teammate adds an individual inbox, they can choose whether it will appear in company analytics or not. This can be update one-by-one, but this is tedious and error-prone and still allows the setting to be changed later by the use...
about 3 years ago in Admins can lock teammate-level settings 0 Backlog

Salesforce integration — ability to log emails to Cases

No description provided
over 2 years ago in Existing integrations 0 Backlog

Customizing Chat Widget Launcher Icon

Would love to be able to customize the chat widget launcher icon that appears on our webpage for chat. For example, would be great to be able to replace this with a company icon.
over 2 years ago in Live Chat 0 Backlog

Create the ability to pin a tag

My customer, Rubil, from UNF requested a feature idea to be able to "pin" certain tags so that they show at the top of the tag dropdown when manually adding a tag to a conversation
9 months ago in Tags 0 Backlog

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.
almost 2 years ago in Analytics - Conversation origin and journey 0 Backlog

Surface audit trail elements in the SmartQA scorecards

Leverage various criteria from audit trail to surface during QA. For instance: Who added which tags Message deletions Usage of message templates
5 months ago in Insights 0 Backlog

Add dark mode support for plugins

Front now supports Dark Mode, but there isn't currently a way to get the users dark mode setting and apply it to a plugin.
over 2 years ago in Client Platform 0 Backlog

Allow contact lists to be copied/duplicated

It'd be great to be able duplicate a contact group from one team to another (or to/ from the whole company), to save manually re-creating a contact group or multiple contact groups. It's currently not possible to change access levels - if a group ...
almost 2 years ago in Contacts 0 Backlog

Share tags with specific teammates

Our company is currently using Front as the main office software. We hope to manage every email received and sent during the work process by adding different tags to the email. However, I found that the tag provided by Front can only be used priva...
over 2 years ago in Core Product Experience 1 Backlog

Polls in emails and discussions

No description provided
almost 2 years ago in Collaborate - work together seamlessly / Core Product Experience 0 Backlog