All ideas

Be able to tag an e-mail and not necessarily an entire conversation

Currently every multiple-choice option creates a new path. It would be helpful to be able to combine a subset (or all) of the multiple-choice option paths so we don't have to duplicate a path for each option.

Have the ability to set a default box size when replying or composing messages.

I am looking to request an option to prevent automated responses (such as templates that are sent by a rule after a period of no response) from updating the conversation timestamp so that we can accurately measure how long it has been since a conv...

Enable pop up notifications for discussions (Not just conversations with emails and comments)

Separate inbox management permissions so that a non-admin has permissions to manage shared inbox access without also having the permissions delete, create, or edit the inbox properties. We must be able to do this outside of teammate group manageme...

Typing emails is laborious and time consuming, would be a great time saver if this was implimented

CTRL + ENTER to send trips me up all the time, and I have to fumble to hit undo before the half baked email gets sent. I would like the ability to turn off this lone shortcut, or set a custom one that's much harder to trigger by mistake.

As an admin, I would like to create a rule that detects auto-generated emails (such as those sent via mailing lists, auto-replies, etc), and treat these message with a different priority to messages sent by humans. Ideally, I would have a rule con...