All ideas

Customer wants to utilize Gated KB for internal employees that are not Front users. SSO makes this much easier to maintain.

We connect Front to a bunch of Slack channels, an individual channel for every big client. There is a separate inbox for each channel, so far so good. Now, we use "Unassigned" view to see tickets that have "Unassigned" tag, as well as other view t...

It would be great to be able to split business hours between morning and afternoon times to ensure SLAs and response times don't get impacted by team unavailability during lunch

Our team has now fully shifted to Front for dealing with email and other contact channel, as well for individual emails than for shared email. Our emails are connected through the forwarding (SMTP) method, we don’t have Office365 or Google Workspa...

Enable pop up notifications for discussions (Not just conversations with emails and comments)

When entering a internal comment you can see when a user is 'Out of Office', it would be great if we could hover over this and it would show when that user is out of office for example; 01/05/2025 09:00am to 01/05/2025 11:00am - this would help ma...

Currently it's not possible for team's to update their Account SID or Auth Token within the channel settings of their Twilio SMS channel. To update their credentials they have to reach out to the Support team which can take some time for a respons...

Chat visitors can view their chat conversation history. This is important if the chat widget lives in a portal for current customers and they can view their prior chat history