All ideas

Request View customer satisfaction scores organized by message template.

Problem Slack bot messages include attachments and blocks that are not captured in the message text. Request Include all Slack message content (attachments, blocks, etc.) in the imported message.

Currently, when creating an event using the calendar plugin, the "Guest Suggestion" feature is hard-coded to disable if the recipient list of the open conversation is more than 6 recipients. While this limit helps with clutter, it would still be h...

Problem When a chat visitor abandons a Front Chat flow without completing it, you can't see what information they entered. Request Show visitor inputs from abandoned Front Chat sessions so you can identify and proactively reach out to prospects wh...

Request Integrate with Google Drive shared team drives to enable seamless file sharing and collaboration within conversations.

Request Enable admins to control which plugins appear in the right sidebar panel for their teammates.

Request Add Shopify inbox as a communication channel in Front to consolidate customer conversations and enable live chat within the platform. Context Shopify inbox offers order tracking capabilities that would enhance Front's conversation manageme...

Request Add a setting to automatically expand all messages and show full conversation history by default, so previous messages are visible without clicking expand.

We are looking for native continuous or recurring Service Level Agreements (SLAs). The current reliance on only First Reply Time and Resolution Time SLAs is a significant blocker to managing complex, multi-day support issues and achieving a proact...

Problem Unlike Outlook or Apple Mail, Front has no option to accept or decline calendar invites directly in the shared inbox. Request Add accept/decline buttons for calendar invites in shared inboxes so users can manage calendar responses without ...