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Allow company branding to replace loading screens and placeholders

Front has jokes and graphics on loading pages and empty panes. It would be really nice to be able to disable or rebrand the messages and images for the company.
12 months ago in Admin Experience 0 Backlog

Recently used tag dropdown configurable by user

for example: increased from 5 to 10, or toggle off altogether
over 1 year ago in Tags 0 Backlog

[Import] Knowledge base external integration with Wordpress

Integrate articles from Wordpress site to Knowledge base articles
12 months ago in Knowledge Base 0 Backlog

AI Conversation Data Extraction

Define one or multiple fields to be extracted when present from the body of an inbound message to be leveraged in workflows, dynamic objects, what have you.
8 months ago in AI 0 Backlog

Improve visual difference between comments and messages

With the new redesign, particularly for SMS and WhatsApp channels, the internal comments vs actual messages are visually very similar and difficult to distinguish. This is particularly true for our SMS and WhatsApp channels.
8 months ago in P3 display 0 Backlog

Disable hidden mailboxes sync to Front contacts or make it optional

If the mailbox is hidden from the Global address list, it will not show in Outlook's address book, and will not populate in the "To" field if you draft a new message. But despite the mailbox being hidden, if Outlook directory sync is enabled in F...
8 months ago in Contacts 0 Backlog

Ability to set a Primary Email & Phone for our Front Contacts

This would help our team set up our customers with their preferred email & phone number for certain communication. This would still allow us to still have additional emails and phone numbers available for our team to better help our customers....
8 months ago in Contacts 0 Backlog

Linking conversations shows up across all conversations

At the moment if we link conversation A with conversation B, we still need to link conversation B with conversation A to show the link. It would be great if linking would automatically show across all conversations rather than doing it twice for e...
8 months ago in Core Product Experience 0 Backlog

Enable notifications for discussions

Enable pop up notifications for discussions (Not just conversations with emails and comments)
almost 4 years ago in Notifications 1 Backlog

Jump to "most recent unread" when scrolling through conversation

The jumper is based on most recent or most recent unreplied not “most recent unread”
8 months ago in Core Product Experience 0 Backlog