All ideas

Problem Emoji reactions are available for comments but not for emails. Request Support emoji reactions on emails.

Request Export all tags to CSV for auditing and housekeeping.

Request Allow users to modify or remove customer satisfaction survey responses to correct errors or remove invalid submissions.

Request Support dragging and dropping an email into a draft as an attachment.

Problem Images in Knowledge Base articles lack alt-text, creating accessibility barriers and leaving no fallback text if images fail to load. Request Support alt-text for all images in Knowledge Base articles.

Request Add Booking.com direct messages as a native channel type in Front, allowing conversations to be managed alongside other channels.

Problem Teams working across multiple departments must manually snooze every conversation moved to waiting status for internal follow-up, adding manual steps to the triage workflow. Request Automatically display the snooze date/time option by defa...

Problem Rule creation permissions are currently binary—users either can or cannot create rules. There is no way to restrict which types of rules specific users can create. Request Add granular permissions for rule creation, allowing administrators...

Problem Support managers can't react immediately to CSAT surveys because they don't receive real-time notifications. Request Send real-time notifications for CSAT responses that match specified criteria such as score or account.

Problem Analytics metrics do not include manually triggered automated messages, resulting in incomplete visibility of teammate work and activity. Request Include manually triggered auto-replies in analytics and team metrics so work is accurately r...