All ideas

Request Support dragging and dropping an email into a draft as an attachment.

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).

Problem Filters applied to the rule list (e.g., Rule Contains, Inbox filters) are not saved and reset when leaving and returning to the page. Request Save and restore rule list filters across sessions. Context This is particularly tedious for admi...

Request Automatically add the most recently used snooze time to the snooze menu for quick access. Context Users often snooze conversations to the same time they previously snoozed for, such as the morning of a follow-up call.

Request Allow users to modify or remove customer satisfaction survey responses to correct errors or remove invalid submissions.

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."

Problem Chatbot greeting messages appear immediately on page load, which can be distracting to visitors actively using the page. Request Support customization of the delay before the chatbot greeting message appears.

Problem Support agents need to view customer Stripe subscription and product information but must leave Front to access it. Request Display customer Stripe products and subscriptions within the conversation.

Problem In macros with a Collect Teammate Answer step, text fields are required; teammates cannot leave them empty or skip them, limiting macro branching logic. Request Add an "Optional" checkbox for text fields in the Collect Teammate Answer step...

Problem Users need to send emails from their personal address but have visibility and assignment in a shared inbox. Request Allow initiating emails from a personal address while keeping them visible in a shared inbox. Replies should appear as assi...