All ideas

Request Display hierarchical tag relationships in analytics and reports to better understand how tags are organized and used.

Problem Support teams must manually create tickets in Netsuite and copy-paste conversation content to share context with non-Front users (e.g., sales). Request Integration to sync Front conversations with Netsuite tickets automatically.

Request Raise the maximum attachment size limit per conversation to support larger file transfers and documentation sharing.

Problem There's no way to save a view filtered by account or domain; you must run the same search repeatedly to see all communications with a specific customer. Request Allow creating and saving views that are filtered by account or domain.

Problem Analytics metrics can only be aggregated using averages. Request Support aggregating metrics by median and percentiles in addition to averages.

Problem Auto-responder messages appear at the bottom of email conversations by default, requiring users to scroll to the top to read the main message. On mobile, this creates a poor reading experience with only the auto-responder snippet visible. ...

Problem Admins and managers cannot remove individual teammates from conversation visibility, even after they've been initially looped in to respond. Teammates retain view access to the conversation indefinitely, creating potential compliance risks...

I would like a way to see at a glance all my unresolved or opened tickets and a breakdown how how long these conversations have been opened. Currently there is no visibility how long a ticket is in a status outside until it is resolved

Request Allow different auto-response messages for internal teammates versus external recipients under the same time off configuration.

Problem Currently unable to control the reply-to email header when creating emails through Front, especially via the Core API. Request Allow setting a custom reply-to header value when creating email channels and when sending messages through the ...