All ideas

Problem The Send Email to Salesforce rule action can log emails to certain Salesforce record types but does not support Opportunity records. Request Extend the Send Email to Salesforce rule action to allow logging emails directly to Salesforce Opp...

Problem Users can create personal rules that move sensitive messages to shared inboxes or perform other unintended actions, with no admin oversight. Request Allow admins to set up alerts or blocks when a user creates a rule matching certain patter...

Problem Users without Analytics permissions see partial metrics for shared resources—showing their own activity and collaborators' work but not the full picture—leading to misunderstandings about team effort. Request Disable the collaborative metr...

I’m reaching out to request help with an ongoing issue in our ticketing system that’s creating a high volume of duplicate tickets from the same sender/email content.Scenario / what we’re seeing Since 2025, we’ve received 51 duplicate tickets. ...

Problem Return dates must be typed manually into time off auto-responder messages, requiring updates in multiple places if dates change. Request Add template variables (e.g., {{time_off.end_at}}, {{time_off.start_at}}) to auto-responder templates ...

Request Add analytics for outbound sequences, including open rate, click rate, and other engagement metrics.

Problem When opening a conversation, it shows the last activity (e.g., a comment) instead of the last unread message. Request Scroll to the last unread message when opening a conversation.

Problem The default CTRL+ENTER keyboard shortcut to send emails is easy to trigger accidentally, often causing unfinished emails to be sent and requiring an undo. Request Allow users to disable or customize the send shortcut to something harder to...

Problem Incoming audio messages are received as downloadable files that open in a new tab, requiring users to download and listen on their desktop. Sending audio replies is not currently supported. Request Enable inline audio playback directly wit...

Problem While inbound messages can be translated in Front, AI-generated replies and drafts cannot be, meaning users who don't speak the original language can't properly review AI-generated responses before sending. Request Add translation support ...