All ideas

Request Add Discord as a native channel type in Front, allowing conversations to be managed alongside other channels.

Problem Emails sent or received using O365's native encryption cannot be decrypted and viewed within Front, forcing teammates to switch to Outlook. Request Allow O365/Azure encrypted messages to be decrypted and read in Front, and enable sending e...

Problem Scheduling links only work for a single person, limiting availability options for customers. Request Enable scheduling links that allow multiple teammates to offer their availability so guests can book with any of them.

Problem The GET Message endpoint doesn't allow lookup on the external ID field. Request Add external_id as a resource alias for the GET Message endpoint, matching the GET Account endpoint behavior.

Problem The DocuSign integration available in Outlook saved time by enabling signature requests without leaving the inbox. This capability was lost when switching to Front. Request Add DocuSign integration to Front so teams can send documents for ...

Problem Support teams must manually create tickets in Netsuite and copy-paste conversation content to share context with non-Front users (e.g., sales). Request Integration to sync Front conversations with Netsuite tickets automatically.

Request Raise the maximum attachment size limit per conversation to support larger file transfers and documentation sharing.

Problem Calendar events are only synced for the next 12 months, limiting visibility to historical or far-future events. Request Expand the calendar sync window to include events beyond the 12-month range.

Problem Send Later messages in Drafts do not display their scheduled send time, making it difficult to find and manage multiple scheduled messages (especially when several messages about the same topic are scheduled days or months apart). Request ...

Request Connect Microsoft SharePoint for document and content management within Front.