All ideas

Problem Front lacks automated tools to help teams identify phishing emails, especially as AI-generated phishing attempts become more sophisticated. Request Provide phishing detection capabilities such as rule actions triggered by first-contact ema...

Problem Conversations are sorted by sent timestamp rather than when they were received or imported. Request Sort conversations by received or imported timestamp.

Problem SLA rules currently apply at the conversation level, limiting control over which specific messages trigger SLA timers. Request Enable SLA rules to target individual messages rather than entire conversations, allowing more precise control o...

Problem Sequences (bulk message automation with CSV uploads and dynamic variables) are only available for email, not SMS channels. Request Extend Sequence functionality to SMS channels (e.g., via Twilio), including support for CSV uploads and temp...

Problem Email list view offers only two options: compact (all on one line) or default (sender, subject, preview). There's no middle option for users who want sender and subject only. Request Add a third view option that displays sender and subject...

Problem Long comment threads become difficult to follow. Request Support nested or threaded comments.

Problem When changing the sender from a personal inbox to a shared inbox, the email signature doesn't automatically update, requiring manual intervention. Request Automatically apply the correct signature based on the selected sender.

Problem OAuth access to Front is currently granted at the company level and only accessible to company admins, limiting flexible integration options for individual teammates. Request Allow individual teammates to grant OAuth access to external ser...

Problem Twilio channel creation only supports SID and Auth Token authentication, which is less scalable and poses security risks if credentials are exposed. Request Support Twilio API Keys as an authentication method for creating Twilio channels f...

Problem Message templates cannot be modified within rules, forcing users to create duplicate templates when they want to customize responses (e.g., adding a disclaimer). Request Allow modifying or composing message templates in dynamic variables t...