All ideas

Problem Collect Teammate Answer forms in macros don't support default field values, requiring teammates to manually select an option every time. Request Add the ability to set a default value for form fields so common selections (e.g., Normal prio...

Problem Website chatbot visitors must manually search for or navigate to knowledge base articles instead of receiving proactive suggestions. Request When a visitor types keywords matching knowledge base article titles or content, automatically sug...

Problem The current inbox filtering only offers New Unreplied, but not all unread messages require a reply. Users need a way to prioritize unread messages specifically. Request Add an inbox display option to sort or filter messages by unread statu...

Request Enhance suggested replies to better understand and reflect conversation history and context. This improves the relevance and quality of suggested responses.

Request Provide deeper insights and metrics for Front Chat usage and performance to better understand customer engagement.

Request Always display the CC field when composing emails, rather than requiring additional steps to reveal it.

Problem Chat visitors have no way to close the chatbot conversation. They're either stuck in a chat flow without reaching an end, or automatically routed to the inbox when they've already found their answer. Request Allow visitors to manually clos...

Allow multiple customizable views within the Subscribed section. Why this matters: Right now, all notifications are grouped together — but they serve very different purposes: Rule-based notifications (quick to review/clear) Teammate comments (...

Problem Macros can only be created at the team level and are shared by all users, preventing individual customization of workflows. Request Allow users to create personal-level macros with custom actions (e.g., auto-label, move to custom view).

Problem Teams using multiple task management tools can't consolidate to tools they already pay for. Request Create an integration with Microsoft Planner.