All ideas

Problem Managing Knowledge Base articles requires selecting them individually when moving content, making bulk operations inefficient. Request Add multi-select and select-all functionality for Knowledge Base articles to enable batch operations.

Problem Autopilot extraction is limited to single items, making it difficult to extract unstructured lists of data to pass to downstream systems. Request Support extracting and passing lists of items with Autopilot instructions to downstream syste...

Problem When creating views that apply across multiple inboxes, I have to manually select each inbox. When new inboxes are added later, I must manually update all views to include them, creating extra work. Request Add a 'Select all inboxes' optio...

Request Add ability to organize workflow rules using folders or labels for easier management and discoverability at scale.

Problem The "Add link" feature validates URLs, which prevents using dynamic variables in hyperlinks within message templates. Request Support dynamic variable syntax in hyperlink URLs so links can be customized per recipient.

Problem New users don't realize the From field in the conversation composer is editable, preventing them from creating messages on non-default channels (email, SMS, voice). Request Make the From field's editable state more obvious with a visual in...

Problem AI-suggested replies and Ask your KB answers strip links from sourced Knowledge Base articles, forcing users to manually find and copy links. Request Preserve links from Knowledge Base articles in AI-suggested replies and Ask your KB respo...

Problem Reviewing all rules across the workspace for auditing and housekeeping is difficult without a consolidated view. Request Export all rules (globally or per-Workspace) to CSV for easier auditing and management.

Problem Agents spend time searching for information to answer customer questions, slowing response workflows. Request Provide an internal AI chatbot that agents can query to quickly find information and answers (not a customer-facing feature).

Request Provide a larger range of colors for calendar events.