All ideas

there’s no multi-select or select-all for moving content around - has to be done 1 by 1, which is inefficient

Situation: The current “similar conversation” feature in Front is based on semantic proximity. This approach can be inefficient, especially when users need to find conversations related to specific entities like a ticket number, order number, ship...

This idea is related to https://front.ideas.aha.io/ideas/PRD-I-4204 from a technical perspective, but would solve a different 'problem'. I don't use Front's calendar. We have the - very cool - Notifications section in our profile to control the no...

Since chat and text are the busiest support channels, an option to set up rules so those conversations are auto-prioritized and routed to the most or first available agent would be great.

Situation: I sometime do an action and immediately search for it (like I add a tag to a conversation, or I use the quick archiving action on the search results) Challenge: When I take an action on a conversation (like tagging, archiving...) I need...

Admins can manage which plugins will appear for users on their right hand side panel.

Instead of moving a single email to a new conversation, it would be great to be able to move either everything starting with a particular message/email, or selected ones, to a new conversation. Right now, if you don't think to move to a new conver...

Currently the "Session idle timeout" function can only be applied at a company level; we have different employees with different roles and different times they should/shouldn't be getting assigned emails (i.e. some all the time, some should stop b...