All ideas

Request Enhance suggested replies to better understand and reflect conversation history and context. This improves the relevance and quality of suggested responses.

Request Provide deeper insights and metrics for Front Chat usage and performance to better understand customer engagement.

Problem GDPR data export requests must be handled through Front Support, creating delays and back-and-forth communication. Request Provide a self-service option in the app for admins to initiate and download GDPR data exports without needing to co...

By being able to set up a rule to auto-archive a customer-submitted CSAT survey, it does not interrupt the workflow of any customer operation frontline teams and does not skew the data of opened/resolved conversations. With a rule you should be ab...

Request Always display the CC field when composing emails, rather than requiring additional steps to reveal it.

Problem Chat visitors have no way to close the chatbot conversation. They're either stuck in a chat flow without reaching an end, or automatically routed to the inbox when they've already found their answer. Request Allow visitors to manually clos...

Problem Macros can only be created at the team level and are shared by all users, preventing individual customization of workflows. Request Allow users to create personal-level macros with custom actions (e.g., auto-label, move to custom view).

Problem Teams using multiple task management tools can't consolidate to tools they already pay for. Request Create an integration with Microsoft Planner.

Problem Rules cannot automatically CC contacts on messages, requiring manual steps to ensure compliance with internal processes and customer requests. Request Add support for dynamic CC addresses in the Reply using message template rule action so ...

Problem Smart QA evaluation applies to all teammates by default, but some teams need to exclude specific people (e.g., new hires still in onboarding). Request Allow rules to specify which teammates or teammate groups should be evaluated by Smart QA.