All ideas

Request Add ability to organize workflow rules using folders or labels for easier management and discoverability at scale.

Problem When editing or deleting a teammate group, there is no warning that the change will remove inbox or workspace access for teammates who only had that access through the group. The access disappears the moment the change is saved. Request Be...

When an agent is composing a reply to a conversation and a new inbound message arrives from the customer before the agent sends, Front currently has no mechanism to alert the agent that their reply is no longer responding to the latest message in ...

Problem Autopilot extraction is limited to single items, making it difficult to extract unstructured lists of data to pass to downstream systems. Request Support extracting and passing lists of items with Autopilot instructions to downstream syste...

Problem AI-suggested replies and Ask your KB answers strip links from sourced Knowledge Base articles, forcing users to manually find and copy links. Request Preserve links from Knowledge Base articles in AI-suggested replies and Ask your KB respo...

Problem Reviewing all rules across the workspace for auditing and housekeeping is difficult without a consolidated view. Request Export all rules (globally or per-Workspace) to CSV for easier auditing and management.

Request Provide a larger range of colors for calendar events.

Problem The calendar view doesn't offer a single-day view option. Request Add the ability to toggle to a single-day view in the full Front Calendar view.

Problem Agents spend time searching for information to answer customer questions, slowing response workflows. Request Provide an internal AI chatbot that agents can query to quickly find information and answers (not a customer-facing feature).

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).