All ideas

Currently Mark unread is only inside the email body. It should be enabled in email overview As a shortcut on mobile swipe like in GMAIL

Problem The inbox filter only considers the current inbox at activity time. Conversations that started in a different inbox (like in triage workflows) aren't counted, causing metrics like "new conversations" to be inaccurate. Request Add a filter ...

Problem When filtering the schedule by inbox, all teammates are still shown, including those without access to the filtered inbox, causing confusion. Request When an inbox filter is applied, show only teammates with access to that inbox.

Problem The status bar displays a count for open messages but not for snoozed messages, making it difficult to see the snoozed queue at a glance. Request Add a snoozed message count indicator to the status bar, similar to the open message count di...

Request Add a snooze action to macros so you can automatically snooze conversations as part of a macro workflow.

Problem All customers see the same chatbot flow regardless of their attributes or support category. Request Allow customizing chatbot flows based on contact fields so different customer types receive relevant flows for their support needs.

Problem CRM systems using email open tracking (like Close) send both a tracked message and a clean copy with different Message-IDs. While Gmail suppresses these duplicates, Front imports both as separate conversations, causing every tracked outbou...

Request When deleting a recurring calendar event, provide an option to delete that event and all future occurrences in the series.

Why it’s useful: It helps managers understand how consistently their team members are sending messages throughout the month, rather than just seeing a total count. A daily average provides a clearer picture of each person’s typical workload and co...

Problem The sidebar pinned view limit of 50 is insufficient for users managing complex, multi-view workflows and organizational needs. Request Increase the maximum number of views that can be pinned to the sidebar.