All ideas

For people who don't have a perfect view, it's very convenient to be able to zoom like on Outlook -> with Mouse Scroll + or Mouse Scroll -

Have the option to show "similar articles" (in the same sub-category) or "related articles" on the left side of the article instead of the outline of the article.

Today, you can only add an article to a single category. This request would allow us to add the same article in various different categories in case it is relevant to multiple themes.

Would it be possible to add a feature for Snoozing? Ideally it would be great to automatically add the same date that you last snoozed an item to the list. For example, if I have a follow up call on a certain day, I like to snooze prior emails to ...

It would be great if I could split my shared with me inbox into two categories:1. The threads where I am mentioned in the comments (these typically require immediate attention) 2. The threads where I am a subscriber but I am not mentioned. Nice to...

It would be fantastic if chat bot would allow customization to control the amount of time that passes on a page before that initial message pops up. It is quite distracting if the customer is working on the web page and our chatbot greeting messag...

I would like to see the option to set custom snooze times to X working days. I very rarely work weekends, so if I want to snooze an email on a Friday for two days, I want to use working days, so that the snooze is set for Tuesday the following wee...

Currently, the data retention policy feature applies to all conversations when activated. How could we add the flexibility to exclude certain conversations from being automatically moved to trash. Some potential approaches Ability to whitelist cer...

Currently exports from the analytics tab only support csv, but many users will only open those in excel which does not support regular utf-8 csv files, without corrupting non-ascii characters. Adding an export option in addition to utf-8 csv such ...

AI features are picking up the language from the conversation and sometimes picks the wrong one because of signatures or past messages in the thread. It would be great to be able to force the language per user, for instance wanting all results in ...