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7
VOTE
Option for chat visitors to close the chatbot conversation themselves
As it is now, there is no way for a chat visitors to close the chat, instead of either waiting in the middle of a chat flow without reaching an end of path, or getting redirected to our inbox when it isn't necessary or if they have found the answe...
1
Backlog
15
VOTE
17
VOTE
Finer filters on conversations that data retention policy applies to
Currently, the data retention policy feature applies to all conversations when activated. How could we add the flexibility to exclude certain conversations from being automatically moved to trash. Some potential approaches Ability to whitelist cer...
0
Backlog
2
VOTE
7
VOTE
Make it easier to create drafts for chatbots
It's hard to create drafts of chatbots / test chatbots now because every chatbot is tied to a channel. What I'd like to accomplish is to create a draft chatbot and make changes to it without having to have it connected to a specific channel. Curre...
0
Backlog
14
VOTE
4
VOTE
Show summaries for all conversation previews
Show the conversation summaries when it can help understand what a conversation is about, across the app so a user can work faster. For example, showing the summaries on conversation previews in the inbox view the search view linked conversation t...
0
Backlog
4
VOTE
7
VOTE
9
VOTE
New tools to recognize phishing attempts.
Due to an increase in phishing emails lately and a possible influx of more capable attempts with the advancements in AI tech it's important to make sure there are processes in place to catch them before they can cause issues. The idea is a new rul...
0
Backlog