ADD A NEW IDEA

All ideas

Showing 2075 of 2075

[action] Allow for Dictation inside of Front

Speech-to-text to author content in Front
about 1 year ago in AI / AI compose / Composer 0 Backlog

Setting to always show CC line when composing a message

No description provided
almost 4 years ago in Message headers / metadata 1 Backlog

Finer filters on conversations that data retention policy applies to

Currently, the data retention policy feature applies to all conversations when activated. How could we add the flexibility to exclude certain conversations from being automatically moved to trash. Some potential approaches Ability to whitelist cer...
over 4 years ago in Data retention 0 Backlog

Option for chat visitors to close the chatbot conversation themselves

As it is now, there is no way for a chat visitors to close the chat, instead of either waiting in the middle of a chat flow without reaching an end of path, or getting redirected to our inbox when it isn't necessary or if they have found the answe...
almost 2 years ago in Chatbots 1 Backlog

Select Jira reporter in macro input capture

When building a Jira issue-created macro, we can't let the agent select which Jira teammate it should be assigned to.
7 months ago in Developer Platform / Existing integrations 0 Backlog

Customize Jira comment behavior in Front

Every time someone comments on a Jira Ticket, ALL tickets linked to the issue are opened in our Front inbox. Ideally, we would need the comment to be sent to the ticket (& thus only that ticket should open again) where the Jira issue was origi...
7 months ago in Developer Platform / Existing integrations 0 Backlog

Support for Right to Left text

Ability to compose emails with right to left text.
almost 4 years ago in All platforms / Core Product Experience 1 Backlog

Notifications on app being disabled

As a partner developer, I need to know when a user disables my app in the Front UI. It would be helpful to receive a webhook notification on these events so I can handle appropriate actions on the disable event within my backend. Looking for somet...
10 months ago in Developer Platform / Existing integrations / Partner Integrations 0 Backlog

Inbox experience: view pending time-delayed rules in conversation activities

Being able to see triggered (but not yet run) rules inline with actions would be great so we can know (at a glance) if something may happen to a ticket, both for just general knowledge sake, but also debugging purposes. Even better if there was a ...
3 months ago in P3 display / Time-based options 0 Backlog

Make it easier to create drafts for chatbots

It's hard to create drafts of chatbots / test chatbots now because every chatbot is tied to a channel. What I'd like to accomplish is to create a draft chatbot and make changes to it without having to have it connected to a specific channel. Curre...
almost 2 years ago in Chatbots 0 Backlog