All ideas

If only a part of the company uses Front, the inbounds from "external" employees (technical, legal ...) will be considered no differently from the end customers' ones. As a result, all reply based metrics (and probably workflows) are off. We might...

For people who don't have a perfect view, it's very convenient to be able to zoom like on Outlook -> with Mouse Scroll + or Mouse Scroll -

It would be great if I could split my shared with me inbox into two categories:1. The threads where I am mentioned in the comments (these typically require immediate attention) 2. The threads where I am a subscriber but I am not mentioned. Nice to...

Ability to set up a bunch of "sequence templates" and enroll contacts in them on an ad-hoc basis. The sequence for a specific contact would "start" on the day they're enrolled. Currently, it looks like I can only set up a sequence that I want to s...

The Problem / Current Behavior Currently, the implementation of the chat widget exhibits a critical flaw regarding message persistence when a user logs out of the site where the chat is implemented. Scenario: A customer is actively logged into o...

Hello! One of the features my users would like is the ability to easily translate emails. When emails come in a different language, my team has to copy paste in a different window which takes valuable time.

Ability to make articles private, draft, or published.

I would like to be able to unpin a view for someone on my team. It feels weird that I can add them to a view but can't remove them.