All ideas

The current jira integration rule to add a comment to a jira ticket does this as an external comment so everyone subscribed to the Jira ticket can see. It would be great to edit the built in rule so you can choose if the comment is left as interna...

AI features should come to individual inboxes as well. It seems like all the features are for the shared inboxes but we have most of our interactions coming through individual mailboxes.

Display CSAT ratings and reviews on my website in a way similar to displaying Trustpilot or Google Business Reviews

Admin Settings in Mobile App

For people who don't have a perfect view, it's very convenient to be able to zoom like on Outlook -> with Mouse Scroll + or Mouse Scroll -

Have a new [Is out-of-office] Teammate property to use in Dynamic Variables, in addition to [Is available] which returns false whether the status is Busy or Out-of-office.

Ability to restrict "merge conversations"

It would be great if I could split my shared with me inbox into two categories:1. The threads where I am mentioned in the comments (these typically require immediate attention) 2. The threads where I am a subscriber but I am not mentioned. Nice to...