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Moving conversations from shared inbox to private inboxes

Occassionally commercial level conversations get sent to our ops level shared inboxes. We would like the ability to be able to move them from the shared inbox to a personal inbox of the responsible party rather than keeping it in the shared inbox ...
about 1 year ago in Core Product Experience 0 Backlog

Default signature per inbox

Today, signatures can be made available for specific shared channels, but this does not allow full control on defining which signatures should be applied in certain contexts. Allowing signatures to be defined per inbox allows admins to define the ...
over 3 years ago in Signature management 0 Backlog

Return search suggestion matching exactly query when quotation "" are used

Typing "fee" in the search bar should return only or at least at the top, suggestions for "fee" and not more like "feedback". Should be the case for tags at least.
6 months ago in Suggestions 0 Backlog

Ability to recover deleted KB Articles

Customers can spend a lot of time putting together KB articles. Deletions can always happen by accident and right now we do not offer a method for easy recovery. It would be nice if customers had a grace period where they could reverse any deletio...
6 months ago in Knowledge Base 0 Backlog

Extend 100 attachment per conversation limit

No description provided
about 1 year ago in Core Product Experience 0 Backlog

Merge conversation using API

No description provided
about 1 year ago in Core API 0 Backlog

Add 'Draft Created' as a Trigger for Rules

When a large customer is using the API with a singular custom channel to create drafts in batches, there is a manual triage component in terms of routing the Draft to the correct place. If Front could look at the content on the draft and take acti...
over 1 year ago in Rule trigger 0 Backlog

Shared scheduling link for multiple people

Ability to have scheduling links for 2 or more people so that all teammates can offer their availability and a guest can schedule with any of them.
over 3 years ago in Cal Collaboration / Scheduling Links 0 Backlog

Display multiple timezones in Front calendar

No description provided
over 3 years ago in Calendar View 0 Backlog

Download Sequence info as csv

No description provided
over 3 years ago in Outbound/Sequences 1 Backlog